Job Information
Whidbey Telecom Customer Service Representative in Langley, Washington
[Equal Employment Opportunity Employer]{century="" gothic""=""}
CUSTOMER SERVICE REP
Location: Freeland, WA
Responsible for promoting and selling Whidbey Telecom products and services, including voice communications, high-speed Internet, alarms & security systems, plus the latest consumer and entertainment technology. Customer Service Reps receive and make customer calls and engage with customers over chat for new service orders, service changes, cancellations, billing inquiries, general questions, trouble tickets, product updates, sales campaigns, and informational notices. This position offers the opportunity to engage with customers and act as an ambassador for the Company.
DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO:
Deliver excellent customer service
Conduct incoming and outgoing sales calls
Interact with customers via online chat
Demonstrate high-level sales in a live face-to-face environment
Sell technical products and solutions
Navigate and utilize complex software billing programs
Facilitate billing inquiries for existing customers
Proactively participate in and recommend process improvements
Operate as a positive team member
Document and record customer information and inquiries using a computerized system