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Technical Writer

Cross Functional

Lakewood, Washington

Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

In this role you will use your skills as a writer, editor, and content organizer to create, update and improve operational procedures and related documentation used across the organization.

• Create/improve operational materials with accuracy, clarity, and consistency. Content includes policies, procedures, forms, quick-reference guides, job aids, internal communications, and more.

• Collaborate with process owners and subject matter experts to understand the content and document new or changed processes. Help ensure content aligns with Bank and industry rules and regulations.

• Ensure procedures are consistent and meet documented standards and follow the style guide.Help contributors create compelling, standards-compliant content.

• With the team, develop and maintain the style guide, and documentation and content experience standards and processes, as well as refine, implement, and monitor departmental procedures. Track progress against key content initiatives.

• With the team, refine, implement, and monitor departmental procedures.

• Track progress against key content initiatives.

• Project management of materials produced.

• Other responsibilities as needed.

• Occasional travel

About You:

• At least two years technical writing and editing experience.

• Ability to create or revise technical/support documentation involving multiple stakeholders and subject matter experts.

• Ability to manage time and prioritize a workload to ensure that projects are delivered on time and meet or exceed expectations.

• Ability to understand and communicate within a technical or specialized subject matter, particularly as it pertains to bank systems and the banking industry.

• Takes personal initiative and is a positive example for others to emulate.

• Practical knowledge of various Agile and Continuous Delivery practices and disciplines.

• Relationship builder.

• Strong active listening skills and attention to detail.

• Some experience creating forms with form fields using a variety of software (such as Word, Excel, PDF, SharePoint, or Microsoft forms), preferred.

• Experience using Styles and/or CSS.

• Knowledge and use of Madcap Flare and Madcap Central (or other desktop publishing software).

• Proficient with Microsoft Office Suite, including Outlook, Teams, and SharePoint in daily work.

• Bachelor’s degree in communications, marketing, or business, or equivalent job experience

• Experience using AP Style, preferred.

• Banking industry experience (lending and/or deposit operations), preferred.

• Technical writing and/or editing certificate, preferred.

Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $55,000.0 to $70,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.