Job Information
Pierce College District Running Start Support Specialist in Lakewood, Washington
*Position Summary:* The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity. To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging{tabindex="0" rel="nofollow"}.
The Running Start Program Specialist (Program Specialist 2) works under general supervision to execute operations for the Pierce College District Running Start (RS) program. The Program Specialist 2 will have extensive contact with current and prospective program participants, parents/guardians, college faculty/staff and high school staff. The Program Specialist 2 serves as a contact for the Running Start Program at Pierce College Puyallup and works with the Running Start staff across the district to plan and deliver excellent customer service and high qualify support to program participants.
This position reports to the Director of P-12 Partnerships and requires regular and consistent attendance. Essential Functions:
Direct Student Support/Customer Service
- Collaborate and maintain relationships with multiple internal departments and/or divisions to correctly identify and serve Running Start students (i.e. Advising, Cashiering, Finance, etc.)
- Respond to equity-centered customer service requests including communications to high school staff partners, students, and parent/legal guardian partners via different modes of communication including email, texting, phone calls, webpage editing, and information sessions.
- Confers regularly with Running Start team regarding the interpretation and implementation of program policies; participates in establishing program standards and identifying areas for program development;
- Manage the Running Start email. On a daily basis, check RS inbox. Evaluate response needed: Tier 1, Tier 2, Tier 3 and direct inquiries to the appropriate point of contact.
- Through one-on-one interactions, guide new and continuing students who need general support in navigating their college experience. Mentor and teach RS students how to navigate the college environment and communication tools.
Cashiering Support for Running Start
- Serve as the Running Start specific cashier for Pierce College, performing related duties outlined as a Customer Service Specialist.
- Use established procedures to maintain accurate, detailed fiscal transactions and records centering on Running Start.
- Ensure accurate EVF information is entered into student records and accounts. Collaborate with Cashiering Office as necessary.
- Provides student guidance on how to use payment and account tools, set up tuition installment plans.
- Communicate to Running Start team any resolutions to problems and issues that arise.
Book Loan Program Operations Support