Job Information
BluePearl ER Service Head in Lakewood, Washington
BluePearl Pet Hospital, located in Lakewood, WA just south of Tacoma, WA is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred.
We have a beautiful state-of-the-art hospital allowing our teams to provide specialized care and the ability to tailor to each of our patients and clients based on their needs. Our hospital promotes a team approach to patient care and client services with a strong culture in collaboration and development across the entire hospital. We are one of five BluePearl hospitals serving the area and our hospital has been the leading 24/7 emergency and specialty center in the South Puget Sound region since 1999.
Our highly skilled clinician team delivers compassionate, quality care 24 hours a day, 7 days a week. We offer specialized care in Avian & Exotics, Critical Care, Dentistry, Emergency, Neurology, Oncology, Radiology & Diagnostic Imaging, and Surgery. Our facility has an onsite MRI, CT scanner and Cone Beam CT. Our clinicians and services are supported by a care team of LVT’s, Advance Patient Care Associates, Veterinary Assistants, Client Service Coordinator, Referral Coordinators, Financial Coordinators, Purchasing Coordinator, and a lean leadership team with years of experience and a diverse skill set that makes us unique and a great place to work.
As an ER Service Head, you will:
Manage the schedule for all ER Clinicians, including PTO requests.
Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
Mentor ER Clinicians and new ER/ICU support staff . Oversee ER Clinician case management and providing guidance as needed on case management decisions.
Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
Actively contribute to recruiting new Emergency Clinicians . Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews.
Assist management team with client and pDVM concerns when necessary.
Work with management team to oversee capital purchases for ICU/ER department.
The Tacoma-Lakewood area is a wonderful place to work and live. The area has some of the best parks in the nation – more than 6,000 acres of them- perfect for swimming, hiking, fishing and more, offering outdoor activities to fit all interests. Tacoma-Lakewood is close to the spectacular Mount Rainier, the Cascade Mountains, Olympic Mountains, and Puget Sound.
Lastly, we are proud to promote an environment that truly embraces the importance of finding your passion, enjoying your life (at work and outside of work) and being you. We are supported beyond our hospital by an organization that has a vision for Veterinary Medicine that brings life to our jobs every day.
Apply now to learn more! We look forward to meeting you soon!
To close out our ad …here is a bit more about BluePearl Pet Hospital…or visit bluepearlvet.com!
Why choose BluePearl?
In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. All Associates are leveled by their skillset in our unique leveling program. We also focus on developing our Associates into leaders through talent development programs and leadership workshops.
We value your health and well-being as an Associate by providing you with the following benefits:
Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.
Company-paid Short-Term and Long-Term Disability
Flexible work schedules.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.
Annual company store allowance.
Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession!
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Why BluePearl? Because it is an exceptional place to work!