First Transit, Inc. Dispatcher in Lakewood, Washington
DispatcherWant to work for a company that's REALLY moving? Join First Transit!The Dispatcher assures all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries.We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!First Transit is proud to offer:$21.17/hr starting wage!Friendly Office EnvironmentVast Opportunities for AdvancementExcellent benefits including medical, dental, vision, and 401(k) savings plan.Company training, paid holidays, paid vacation and sick days.Uniforms providedDispatcher Experience & Skills:1 year of customer service, dispatch, or scheduling experience preferredExcellent phone demeanor and customer service skillsAbility to work independentlyExcellent verbal, interpersonal, judgment and problem solving abilitiesDispatcher Major Responsibilities:Oversee daily service needs and assigns appropriate levels of operator and vehicleProvide support by responding to questions and concerns regarding customer service and operators, to include answering main telephone switchboard and company email correspondence.Coordinate emergency situations for vehicle operators by notifying Road Supervisor on duty and Management. Provide coordination for driver and/or vehicle replacement.Monitor and track daily operator attendance to ensure appropriate staffing levels and compliance with operator CBA.Clearly communicate job requirements and responsibilities to operators. Determine operator fit for duty status to include assurance of proper licensure and compliance with FTA drug and alcohol regulations pertaining to reasonable suspicion testing.Liaisonbetween driver and both clients and organization in customer service issues.Assist in driving and miscellaneous clerical tasks as needed to include recording employee payroll and attendance information, and other service related needs.Meet and maintain all driver qualifications at location.Additional duties as assigned to include operate revenue route or other tasks.*Please note - All candidates are subject to a pre-employment background check, drug screen and DOT physical.Now is the time to enhance your career, not just pursue another job.You do not want to miss out on this tremendous opportunity!Apply today online!FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.First Transit is an Equal Opportunity Employer.