Work in Washington Veterans Jobs

The Customer Service Specialist 1 assists students in identifying District processes and procedures, resolving problems, and receiving tuition and fee payments. This position also assists students in completing Tuition Installment Payments and other customer service-related inquiries. The Customer Service Specialist 1 provides assistance and problem resolution to District departments, customers, and students and is located in the Cashiering Department. This position reports to the Student Financials Supervisor and requires regular and consistent attendance. The Customer Service Specialist will be responsible for the following, but not limited to: Customer Specialist/ Cashiering

• Use established procedures to maintain all records and reports for the Cashiering module.
• Process incoming cash, check, or credit card deposits within 24 hours, including posting payments to student accounts or department deposits.
• Prepare scholarships to be booked into collect department receipts and add student information to the shared drive for posting to the student account. Verify that scholarships are posted correctly on the customer account.
• Maintain up-to-date knowledge of FERPA (Family Education Rights & Privacy Act) and related legislation; apply FERPA to activities/procedures to protect the confidentiality of student information.
• Positively respond to customer service inquiries and complaints by deescalating the situation, identifying the issue, and using the established procedures to identify available solutions that meet the customer's needs when possible.
• Effectively communicate with internal customers to ensure all receivable-related questions are answered and resolved, if necessary, promptly.
• Effectively communicate with external customers, such as scholarship donors, sponsorships, and other account holders, to ensure all questions related to their accounts are answered and resolved, if necessary, on time.

Accounts Receivable

• Use established guidelines to provide fiscal support to the Fiscal Specialist 1, such as, but not limited to, maintaining Customer accounts files (with prior approval from a Student financial supervisor, Student financial manager, or Director of Fiscal Services).

Teamwork

• Participate in and serve as backup for other Finance Department activities, including---but not limited to---mailing invoices, financial aid check distribution, invoicing at the military sites, and any duties outlined as a Customer Service Specialist.
• Complete special projects as assigned by the Student Financials Supervisor or his/her designee.
• Assist in the preparation of records annually for archival. 

Policies & Procedures / Communication & Relations

• Serve on various committees throughout the District.
• Serve as liaison with and advise departments regarding Cashiering / Customer Accounts policies and procedures.
• Foster partnerships across the District and State.
• Assist in providing guidance and training to district departments on Accounts Receivable policy and procedure. 
• Update and maintain Cashiering manuals.
• Other duties as assigned.

Required Education

•  High school diploma or GED.

Required Experience

• Experience using current cash handling procedures in a business environment.
• Experience documenting and updating information in written or electronic format to maintain accurate and complete records. 

Required Knowledge, Skills, Abilities

Understanding of Generally Accepted Accounting Principles (GA