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Sensory Tool House, LLC Retail Sales Associate in Lacey, Washington

Customer Service Team Members are the front-line employees at Sensory Tool House, LLC (STH). These employees interact directly with our customers. It is their duty to listen to customer needs and make merchandise suggestions to support them.  

Successful candidates are excited to be a part of a growing business and are flexible to the changing working environment, diverse clientele, and have a growth mindset for continuous learning, embracing challenges and improving.  

*Ideal Candidate * 

  • Must be at least 18 years old 
  • Available to work daytime hours during the week and scheduled weekends 
  • Currently has or can obtain CPR/First Aid certification upon employment 
  • Pass a background check (see below) 

Preferred Job Qualifications 

  • High School Graduate or GED Equivalent. 
  • Ability to maintain confidentiality regarding client/customer needs. 
  • Ability to communicate (with or without support tools) with customers. 
  • Retail experience. 
  • Knowledge of sensory and adaptive tools and equipment that support the lifespan. 
  • Standard of customer care that aligns with STH mission and values.  
  • Mission can be found on our website at www.sensorytoolhouse.com{rel="nofollow"} 
  • Experience working with those who are neurodivergent and/or disabled.
  • Experience in physical therapy, occupational therapy, or speech therapy.  

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate. Sensory Tool House, LLC is dedicated to building a diverse and inclusive workplace. 

Duties 

  • Respond promptly to customer inquiries and communicate with customers through various channels like email, phone, and in-person. 
  • Acknowledge and resolve customer complaints per STH policies or by directing the issue to management as appropriate. 
  • Gain and maintain product knowledge to inform customers of uses for sensory support. 
  • Assist customers by suggesting items that can support their needs based on the customer's shared information.  
  • Keep accurate records of customer interactions, transactions, comments, and complaints per company policies. 
  • Greet customers and clients as they enter and exit the store per store policies. 
  • Operate Point of Sale System (cash register). 
  • Handle Cash and Credit Card transactions. 
  • Follow company policies and procedures. 
  • Assist with inventory and merchandising, along with product displays. 
  • Attend off-site events for community, sales, or sensory room monitoring as assigned. 
  • Package products for shipping for online orders per policies and procedures. 
  • Other duties as necessary. 

Physical Requirements 

  • Occasionally lift and carry up to 25lbs and seldom lift up to 50lbs floor to waist 
  • Stand two hours at a time 
  • Bend, squat, kneel frequently  
  • Reach forward and above frequently 
  • Handle, grasp, fine manipulation frequently 

Sensory Tool House, LLC will consider all reasonable accommodations to perform duties as assigned for gainful employment.  

*Sensory Tool House is an inclusive environment. All are treated with dignity and respect. This requires maintaining a positive, empathetic, person-first, and professional attitude toward customers/clients always. *

Background Check 

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