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ServiceNow, Inc. Thought Leadership and Content Writer, Chief Innovation Office in Kirkland, Washington

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow’s Chief Innovation Office is looking for a versatile writer to interview thought leaders to create diverse content about how technology is shaping the way we live. The writer will craft words for a wide array of projects ranging from presentations to video scripts, magazine-style articles to infographics. Some previous tech industry experience is preferable but not required. Former journalists and recovering academics are encouraged to apply. We are interested in what you can do, more than what you have done.

You’ll get to:

  • interview some very smart folks in order to translate complex information into engaging and effective stories;

  • work with a dynamic team of designers to create compelling presentations for executives to present in high-profile customer meetings;

  • develop scripts for international events and video assets

  • write thought leadership pieces that readers actually want to finish;

  • generate fresh story ideas that examine the current business and tech landscapes from various vantage points;

  • and influence the Chief Innovation Office’s ambitious content roadmap.

To be successful in this role you have:

You are experienced in:

  • creating a wide array of content, especially presentations and scripts;

  • writing top-notch copy, snappy headlines, and blog posts;

  • collaborating with stakeholders and practitioners of diverse disciplines;

  • juggling multiple projects—and always delivering on time;

  • and independently starting and pursuing storytelling projects.

Ideally, you have:

  • limitless curiosity and impeccable fact-checking skills;

  • roll-up-the-sleeves resourcefulness and motivation to get every project finished in a high growth, ever-changing environment;

  • superb research, interviewing, editing, and visual storytelling skills;

  • meticulous organization and collegial, collaborative spirit;

  • interest in immersing yourself in environmental, social, and governance issues as they relate to technology;

  • quick learning skills and willingness to get geeky at times with IT topics;

  • a curiosity about how technology is shaping the future of humanity;

  • a sixth sense of societal and business trends of the moment.

Please apply with a curated portfolio of three pieces of content, each in a different format (i.e. one blog post, one podcast episode, and one presentation).


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page ( to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .