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NetAcquire Corporation, a Kirkland-based manufacturer of specialized computer solutions for aerospace test and evaluation programs, has an opening for a Technical Support Specialist. This role provides first-line hardware, software, and/or applications technical support to NetAcquire users. We are a growing company looking for a technical and detail-oriented person to add to the team. We support our employees in their career goals and as our company expands, so can your role at NetAcquire.

This position has a schedule of 40 hours per week. This is an on-site position with no work from home opportunities.

Responsibilities:

The Technical Support Specialist should expect to perform many different duties, such as:

• Provide knowledgeable technical support and troubleshooting guidance pertaining to NetAcquire systems and software
• Communicate electronically and by telephone with customers to determine, document, and resolve issues
• Partner directly with NetAcquire customers when diagnosing and troubleshooting issues
• Consult internal resources to research and implement solutions for customer issues
• Coordinates with the sales and production teams while resolving issues
• Document issue records with details and solutions for future use
• Deliver an exceptional customer experience while staying within our technical support scope guidelines
• Participate in customer training during our training events, and on-site customer training as needed
• Continuous improvement of support materials and processes
• Work closely with the product development team throughout the support case lifecycle
• Contribute to our product issue tracking (GitHub)
• Collaborate with the test team to augment product test coverage
• Participate in the development and refinement of customer-facing documentation
• Key player in Customer Support Team process evolution and improvement
• Perform other related duties as assigned

Requirements:

• A degree in a technical discipline such as computer science or electronic engineering, or an equivalent blend of education and experience in technical support, desktop support, or a similar role in a fast-paced technology environment
• Proficiency in Windows/Linux
• High level of dedication to customer satisfaction
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication
• Ability to work in an environment with changing requirements and shifting schedules
• Eager to learn and grow continuously

Pluses:

• Prior experience with telemetry products
• Coding and web technology backgrounds
• Computer hardware experience
• Digital technology savvy
• Experience training others
• Other complementary skillsets or disciplines

Physical Requirements:

• Working on a computer and sitting at a desk full time
• Must be able to lift up to 45 pounds

NetAcquire Corporation has exceptional employee benefits. NetAcquire Corporation offers competitive wages, flexible job responsibilities, and specific training is available as required.  We offer the following benefits: profit sharing bonus plan, health insurance, life insurance, long-term disability insurance, dental insurance, vision insurance, paid vacation, paid sick leave, 401(k) retirement plan, tuition reimbursement, flexible working hours, social events, and a casual dress code.

ONLY LOCAL CANDIDATES ARE BEING ACCEPTED AT THIS TIME. This position requires a U.S. citizen.

For more information, visit us at https://netacquire.com/careers/{rel="nofollow"}. For confidential consideration, send your resume describing your interests a