Job Information
CrowdStrike, Inc. Sr. Manager - ServiceNow Development (Remote) in Kirkland, Washington
CrowdStrike, Inc. Full time R20345 About the Role: We are seeking a dynamic Senior Manager, ServiceNow Development to join our organization. You will be responsible for a team of ServiceNow Developers and Administrators who are focused on designing, implementing, and maintaining the ServiceNow platform. You will work closely with stakeholders across the organization to ensure the platform supports business objectives, enhances productivity, and aligns with IT Service Management best practices. Working with the Director of ServiceNow Strategy and Delivery and the Senior ServiceNow Platform Architect you will have an understanding of ServiceNow capabilities and the ability to leverage them to enhance organizational efficiency and effectiveness, while maximizing the ROI of our ServiceNow investment. You will lead, coach and develop a team focused on solution delivery, and contribute to designing and building first-class solutions to meet evolving business requirements. What You'll Do:
Recruit, develop, mentor and manage a high performing team of ServiceNow developers.
Foster a collaborative, results-oriented, and innovative work environment.
Implement and maintain development standards and governance processes across the ServiceNow platform.
Ensure the team adheres to these coding standards and best practices, in order to deliver high-quality, scalable, and maintainable solutions.
Ensure that the platform complies with organizational security policies and regulatory requirements.
Stay up to date with ServiceNow platform upgrades, new features, and best practices to continually evolve the platform's capabilities.
Manage demand intake for the team: planning, forecasting and managing team tasks and projects using Agile methodologies.
Lead project planning, resource allocation, and timelines to ensure successful on-time delivery of projects.
Build and deliver a technical debt remediation plan to deliver on the architecture and operating model strategy of the SMO.
Monitor and manage the performance of the ServiceNow platform, identifying and resolving issues in a timely manner.
Develop and execute team KPIs.
Regularly communicate progress, challenges, and opportunities to key stakeholders, ensuring transparency and alignment.
Working with the Director, and the Senior Manager, IT SMO: support the operating model for the SMO, via ServiceNow development and build out a three year roadmap for ITSM and ServiceNow.
Other duties as assigned.
What You'll Need:
Bachelor's degree in the field of computer science, information systems, other related degree, or equivalent experience (typically 12-14 years working in IT Service Management and / or with the ServiceNow platform).
ITIL Certification - Minimum V3 Foundation
Demonstrable knowledge of the ITSM framework (ITIL).
Demonstrable knowledge of Agile ways of working and experience in measuring level of effort with enhancements, defects, and stories.
Excellent written and spoken communication and interpersonal skills.
5+ years management experience leading high performing development teams.
Demonstrated ability to influence executive leadership
A drive for automation, efficiency, and the streamlining of processes and workflows to reduce friction, and drive consistent experiences.
Bonus Points:
ITIL V4 foundation or higher.
Agile Certification - Agile Leader.
Knowledge of CMDB and Common Service Data Model (CSDM) concepts.
ServiceNow Development experience - particularl