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Kenworth Truck Company - United States - Washington - Renton - Customer Service Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. In addition, PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology, and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started! Division Information Kenworth Truck Company is the manufacturer of The World\'s Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company\'s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium-duty diesel-electric hybrids. Job Summary The Service Technical Content Author will author service content for our dealer technicians, dealer service training, and our customers. Service content is included in service manuals, operator manuals, quick reference guides, service bulletins, and technical training curricula. Tools used to create content include IXIASOFT Component Content Management System (CCMS), Adobe Acrobat, Illustrator, InDesign, and Photoshop,PTC Creo and Illustrate. Our documents are published on the web, to print,and to truck displays. The goal is to maximize content re-use (minimize duplication) and consistency across all PACCAR content. This role will identify opportunities for continuous improvement. Here\'s what you will do in this role Write, photograph, video, draw, and edit written and visual service information into a structured XML format Participate in Engineering Design reviews to learn about new products, identify service literature needs, and subject matter experts (SMEs) Provide feedback toEngineering from a Service perspective Author product service and operation based on SME input and from design reviews Coordinate with other CCMS authors on shared topics in multiple documents Ensure product documentation is produced in a timely manner and adheres to PACCAR\'s style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization Publish service content to dealer portal Flexible work hours, but may require some early start or late end times depending on the project Occasional travel may be required depending upon the project (up to 5%) Perform other duties as assigned Required Skills Working knowledge of HTML, XML publishing, and structured authoring Understanding of single source writing, minimalism style authoring, XML re-use of topics, and topic-based writing Excellent communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level Strong organizational, schedule management, time management, and reporting skills Knowledge of vehicle systems and functions Strong attention to details Initiative and persistence to drive topics to closure Ability to take nothing for granted Not satisfied with status-quo Ability to address ambiguous, conflicting, or missing information Strong interpersonal skills and a team player Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently Preferred Skills Bachel