Work in Washington Veterans Jobs

Position Summary: The Respiratory Care Specialist is responsible for patient set ups and educational responsibilities to teach patients and caregivers how to use and care for respiratory equipment such as CPAP, BiPAP, Oxygen, Nebulizers, and other equipment and/or supplies as assigned. The Respiratory Care Specialist should guide patients through AdaptHealth using a patient centered approach and effective communication. This position responds to a patient needs in ways that are helpful and beyond expectation to provide an exceptional customer or patient experience at each interaction. The primary goal is to collaboratively work with patients to positively affect their health outcomes providing the right products and services at the right time while maintaining alignment with organizational goals and objectives. Employee must be able to cohesively work with doctor office staff and referral sources to maintain patient oriented care. Essential Functions and Job Responsibilities: • Responsible for providing patient care and communicating any issues or recommendations with the branch manager and other necessary personnel. • On-call some evenings and weekends • Provides clerical support with the daily activities of a DME office including scheduling appointments, providing telephone coverage, working with reps and referral sources to ensure complete documentation is obtained, and interacting daily with scheduled patients and walk-ins • May perform patient setups in patient's home, office, or clinic where allowed by state regulations. Equipment generally includes (but is not limited to) CPAP, BiPAP, Oxygen, Nebulizer, and other equipment as assigned • Educates patients and caregivers how to trouble shoot and properly care for their equipment • Accurately enters patient notes and updates into patient records • Reviews documentation to make sure it is valid prior to processing an order • Retrieves and downloads compliance data from various vendor programs • Processing new referrals for oxygen patients and following up on orders when patients meet qualifications through oximetry testing • Complete all orders received via CMB, email, fax, or phone in a timely manner • Maybe responsible for conducting Pulse Oximetry testing with patients as needed • Consistently answers emails concerning patients' needs in a timely manner • Follows through on emails/phone calls until patient is taken care of • Demonstrates patient concern by consistently asking every patient how he/she is doing when speaking to him/her • Makes recommendations for companion equipment that will improve quality of care as appropriate • Successfully troubleshoots concentrator and other equipment problems over the phone • Verifies or obtains alternate contact information • Verifies delivery address, delivery instructions and telephone number for all orders • Understands and utilizes the most cost-effective delivery method for items ordered • Documents accounts with any delivery expectations and requests • Uses standard note formats and notates contact with patient or family • Through daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings • Supports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks • Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers • Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information • Develops relationships with branches, other teams to accomplish goals • Works with drivers and Logistics for coordination of orders and any urgent requests • Collects patient financial responsibility prior to processing new supply ticke