Job Information
PACCAR Inc. Program Manager- Service Management Job in Kirkland, Washington
Kenworth Division of PACCARis hiringa Program Manager-Service Management to join our Service Platform's team inRenton, Washington. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started! Kenworth Truck Company Kenworth Truck Company is the manufacturer of The World's Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed, and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency's Clean Air Excellence award in recognition of its environmentally friendly products. Requisition Summary Kenworth is seeking an experienced Program Manger to join Kenworth's After Sales team. In this role you will manage a team and leverage the voice of the customer to drive quality of use and continuous improvement across the technology stack. The team is responsible for PACCAR's Service management and TruckTech+ remote diagnostics software products. The successful candidate is highly collaborative and able to influence large new after sales cross-functional initiatives with the goal of improving the service experience of our dealers/customers. You will have direct influence over enterprise software platform enhancements and projects that drive PACCAR's dealer customer experience across our service network, at scale. The ideal candidate has solid analytical, project management, strategic thinking, relationship building, problem solving, and communication skills. You will be able to leverage the data generated from the platform to develop and deploy dashboard reporting for various key performance indicators and trends related to dealer performance, product reliability, maintenance, part consumption and asset downtime to increase uptime across the Kenworth Service Network. The Program Manager will be responsible for managing the Service Management team with 4 direct reports including the Technical Account Manager, Fleet Business Analyst, Business Technology Analyst, and the Connected Truck Support Specialist. The Program Manager is also responsible for managing PACCAR's third-party software supplier to ensure platform stability and timely, quality, delivery of products and services. Job Functions / Responsibilities Drive strategy of software automation, efficiency, and data integrity with the software supplier through prioritized dealer/PACCAR change requests Manage and provide leadership to the Technical Account Manager, Business Technology Analyst and Connected Truck Support Specialist Utilize Tableau (and/or other Business Intelligence) to develop and deliver new reporting and dashboards integrating Service Management, Remote Diagnostics, Warranty data, and more to identify maintenance and parts trends helping to further drive vehicle uptime. Performance manages the Service Management software supplier. Drive dealer platform adoption and quality of usage