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ServiceNow, Inc. Principal Software Engineer in Kirkland, Washington

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

What you get to do in this role:

  • Produce high quality design and code on aggressive deadlines of shared UI components

  • Provide guidelines and mentoring application teams on how to implement and design UI components

  • Design & implement comprehensive UI/UX solutions by understanding customer problems, product goals and technical requirements

  • Collaborate with design and platform teams to deliver engaging and consistent user interfaces

  • Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability

  • Communicate technical decisions (architecture and design) to business and engineering

What you get to do in this role:

  • Work on a number of ServiceNow C-Suite visible projects

  • Architect, design, and build innovative search capabilities with high scalability and quality.

  • Implement cutting edge search capabilities and technologies ranging from keyword search and word/paragraph vectorization to knowledge graphs and ML.

  • Design and architect tools, libraries, and frameworks with long term platform implications for high modularity, extensibility, configurability, and maintainability

  • Lead and coordinate work cross functionally to improve architecture, developing process and mentoring junior members in the team

  • Design and deliver outstanding search experiences for our customers and developers

To be successful in this role you have:

  • Passion for software development, problem solving, coaching and mentoring other software engineers

  • High energy and an aptitude for learning new technologies

  • 10+ years of experience in designing & implementing user experience and server-side application frameworks

  • Exceptional Java and JavaScript skills

  • Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications

  • Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies

  • Knowledge of web user interface unit testing, profiling, and code tuning

  • Exceptional problem- solving skills

  • Self-starter with a quick learning curve

  • Strong written and verbal communication


  • 15+ years of software research and development experience

  • Passion for problem solving, software architecture, and development

  • Expertise at building highly scalable frameworks for processing streaming data and query/result pipelines for end user and machine-driven query processing

  • Experience with open-source technologies like Linux, Apache/Tomcat, and MySQL

  • Strong written and verbal communication skills

  • Experience with relational databases and SQL

  • Experience writing scalable REST APIs

  • Expertise with Java 8+ Master's/PhD’s degree in Computer Science or a related discipline


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.