Job Information
CrowdStrike, Inc. Consultant - Readiness Services (Remote) in Kirkland, Washington
CrowdStrike, Inc. Full time R19931 About the Role: A Readiness Services team member within CrowdStrike Services is a key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. As a member of the Retainer Management team, you will serve as a liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer.
Do you have experience managing relationships with cybersecurity managers and executives across a range of industries and company sizes?
Have you previously advised clients on their cybersecurity priorities, strategies, and objectives?
Do you enjoy building strategic relationships with customers, developing success plans, and assisting Sales team members with renewals?
Are you passionate about supporting customers as they prepare for incident response with CrowdStrike?
Are you a true hybrid professional with strong understanding of customer needs and a proven technical foundation?
Are you eager to help drive business development activities on a growing team?
What You'll Do:
Act as an advisor and relationship manager for Incident Response retainer customers.
Execute regular coordination with retainer customer through welcome calls, customer Check-Ins and QBRs, and post-engagement wrap-up sessions.
Help clients integrate CrowdStrike Services into their roadmaps, build use plans for retainers, scope engagements, and schedule service delivery.
Help orchestrate overall relationships with key Services customers
Coordinate closely with Sales team members to develop in-depth understanding of customer strategies and initiatives and serve as a key advocate for CrowdStrike Services as enablers of customer success.
Engage with CrowdStrike Services leadership and other internal stakeholders to develop processes and maintain business operations for new and legacy Readiness Services functions.
Cement yourself as a trusted/strategic advisor with customers and drive continued value of our services and products.
Advocate customer needs/issues cross-functionally within CrowdStrike and manage customer concerns.
Maintain technical and operational knowledge of the CrowdStrike Services and products.
Support the team's objective of providing consistently exceptional service.
What You'll Need:
3+ years' experience in some combination of: incident response service management, relationship management for retainer customers, cybersecurity sales, and/or cybersecurity advisory consulting services.
Experience with building and growing strategic relationships with customers, specifically focusing on executives, program leads, and key program managers.
Experience in customer-facing project management with a keen eye toward customer service.
Demonstrated ability to excel in a fast-paced professional services environment -- including balancing competing priorities while still maintaining focus on details.
Experience in technical and creative problem solving, coupled with the analytical expertise to develop and oversee business processes.
Excellent client management skills
Exceptional oral and written communication skills
Strong business acumen
Ability to foster a positive work environment and attitude
Ability to travel up to 15% of the time
#LI-AC1 #LI-Remote
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fosterin