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The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect life.

This role is a remote, part time, mostly weekends, 8-12 hours a day, intermittent monitoring and follow-up for our patients. The Clinical Specialist plays a critical role as the clinical interface between healthcare professionals, patients, and the business. They will serve as a clinical/technical resource to facilitate optimal product performance and an exceptional customer experience.

ESSENTIAL DUTIES

• Provide clinical and technical support to customer and field team inquiries (remote and on-site)

• Communicate with healthcare professionals, patients, and field team to resolve product challenges

• Monitor patient population usage, trends and alerts and responding accordingly

• Provide insight, guidance, and feedback to engineering and management on product performance and customer feedback

• Support pre-clinical and clinical study activities for new products

• Support clinical study analysis, reporting and publications

• Represent the company at tradeshows, customer events, and clinical accounts and solicit feedback.

• Provide training and educational support for customers and peers

• Work with cross functional colleagues including engineering, legal, regulatory, operations, finance, customer service, sales, and marketing to drive alignment and execution of commercial strategies in support of business objectives.

COMPETENCIES

• Ability to interpret and solve complex clinical problems

• Excellent written and verbal communication skills

• Strong analytical and organizational skills

• Ability to learn technical products quickly

• Ability to concentrate on detail and work independently

• Ability to collaborate and work with others from a variety of functional areas

• Ability to influence a variety of stakeholders including senior management

• Ability to be a self-starter, seek new and better methods, and work with minimum supervision

• Ability to be flexible in a fast-paced goal-oriented environment

Requirements

QUALIFICATIONS

Education/Experience Required:

• Bachelor’s degree in engineering, nursing or life sciences

• Minimum of 4 years’ cardiac rhythm management experience (device clinic, EP lab, Cardiac ICU, Telemetry or device company)

• Experience working with patients

Preferred:

• IBHRE certification

• Experience working with Microsoft tools and other business applications (i.e., SalesForce.com)

• Ability to meet hospital vendor credentialing requirements

WORK ENVIRONMENT

• Indoor open office and virtual environment

• Minimal noise volume typical to an office environment

• Possible environmental exposure to infection disease (hospital and clinic settings)

• Extended hours when needed

• Drug-free, as per FDA regulations

PHYSICAL DEMANDS

• Ability to travel

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage

• Frequent stationary position, often standing or sitting for prolonged periods of time

• Frequent computer use

• Frequent phone and other business machine use

• Occasional bending and stooping

• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL

• Frequent travel to customer clinics, hospitals and offsite meetings. We prefer someone on the East Coast.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Benefits

• PT/Contract/1099

• Remote

• We provide training and technology.

• Billing rate ($75-$125/hour)

• Weekends required