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Alaska USA Federal Credit Union Branch Manager II in Kirkland, Washington

Reports to: Varies by location

Functions Supervised: Branch Services and Staff

Primary Functions: Responsible for the overall branch functions and delivery with an emphasis on employee engagement, coach and mentor staff for career pathing opportunities and achieve the business and financial objectives of the credit union. Foster a positive environment through empathetic and personalized service with every interaction to improve the employee and member experience that aligns with the Alaska USA Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.

Duties and Responsibilities:

  • Develop, monitor, and manage the member experience and service levels within the branch. Provide leadership to the branch team to build meaningful conversations that deepen and retain member relationships.

  • Coach and mentor the assistant branch manager through consistent observational feedback and frequent one on ones.

  • Leverage problem-solving and strong communication skills to resolve personnel and member concerns.

  • Deliver effective member engagement strategies through community events, sponsorships, and financial literacy training. Participate in business networking, represent the credit union at professional events, and pursue leadership opportunities within the community.

  • Obtain state mandated insurance license to quote and bind Personal Lines Insurance products and develop an effective sales strategy to meet established quote and issue goals.

  • Maintain a thorough knowledge of market trends, research competitor product offerings, and make recommendations that will expand brand awareness and generate new business.

  • Responsible for the personnel functions within the branch to include evaluating performance, employee recruitment, and maintaining a high level of employee morale and job satisfaction.

  • Develop a strong partnership with Alaska USA Insurance Brokers, Alaska USA Mortgage Company, Business and Commercial Services, and Financial Planning and Investment Services to achieve credit union growth objectives.

  • Monitor the Member Service Center overflow call activities and ensure schedule adherence.

  • Ensure compliance of all financial policies, procedures, and regulatory requirements to include the security, physical control and maintenance of the facility and equipment, supply inventory, management of branch cash, negotiable items, and general ledger accounts.

  • Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships.

  • Perform other duties as assigned.

Education: Bachelor’s degree in Business Administration or related field.

Creditable Experience in Lieu of Education: Two years related supervisory or management experience.

Experience/Skills: Strong verbal and interpersonal communications and personnel management skills required. Ability to effectively engage with staff and members positively to identify needs that enhance and deepen the member relationship. Self-motivated, confident, and ability to multitask effectively. Ability to meet or exceed member experience expectations. Must be able to lift 25 pounds.

Tenure: Not Applicable.

Equal Opportunity Employer

ID: 2022-5404

External Company Name: Alaska USA Federal Credit Union

External Company URL:

Street: Kingsgate Branch

City: Kirkland

Minimum Salary Grade: Category 08: depending on experience

Work Hours (Please use following format: Monday – Friday: 8:00 am – 5:30 pm) (Text Only): Monday - Friday: 9:30 am - 6:30 pm

Regular Schedule is five 8 hour days: Yes

Additional Schedule Differential: None

FLSA Status: Exempt