iSoftStone, Inc Accessibility Support Engineer in Kirkland, Washington
iSoftStone North America is seeking an Accessibility Support Engineer to join our Kirkland Team!
iSoftStone is seeking a seasoned Accessibility Support Engineer who is passionate about accessibility and supporting users with disabilities to use Microsoft products to their fullest extent. Accessibility is a key part of our client’s mission to empower all people and organizations to achieve more. We are looking for a solution-oriented Accessibility Support Engineer with a strong background and knowledge of assistive technologies, accessibility and customer issue remediation.
Are you passionate about the user experience of Microsoft products for users with disabilities? Are you able to assist others who have less experience in accessibility to maximize the functionality afforded by Microsoft products and services in creating accessible content. Are you a technical, experienced professional capable of managing customer feedback and issues to improve accessibility across the breadth of Microsoft’s products and Services? Do you possess strong organizational skills, excellent communication skills, and have a provable track record of juggling multiple issues simultaneously? Then read on!
The ideal candidate will have a wide range of skills and understanding for all aspects of disability, including visual, mobility, hearing, cognitive, and speech impairments, and how accessibility can drive improvements to the overall user experience.
Provide exceptional customer service for issues impacting the user experience for those with disabilities and drive the appropriate changes with engineering teams.
Serve as the front-line support contact for government, nonprofit, business and educational customers supporting accessibility within their organizations who have accessibility questions.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Be recognized and act as technical subject matter expert for accessibility
Communicate trends and concerns to Accessibility leadership.
Work with other accessibility test suppliers to ensure customer issues are translated into actionable feedback for engineering teams.
Passion for technology, accessibility and overall quality.
3+ years working directly with disability community.
Strong written, verbal, and presentation skills.
Team player with proven ability to build trustful relationships and to work in diverse teams.
5+ years of demonstrated experience with Accessibility standards and guidelines such as 508, 255, CVAA, EN 301 549 and WCAG.
Certification in accessibility is preferred. Examples: Trusted Tester, CPACC (Certified Professional in Accessibility Core Competencies).
5+ years of working with assistive technologies. Examples: NVDA, JAWS, Zoomtext, Dragon Naturally Speaking.
Experience with accessibility and assistive technology on multiple platforms including Windows, Android, Mac and iOS.
The ability to work independently and handle multiple issues and context switch appropriately.
Excellent problem-solving skills.
iSoftStone is a technology consulting company partnering with you to create innovative solutions with industry-leading platforms and services that improve business performance and provide a sustainable, competitive advantage. Our breadth of technical expertise and partner experiences are at your service.
With established practices across SharePoint, Digital Transformation, and Cloud and App Development, iSoftStone partners with Fortune 100 companies to provide best-in-class technology services and solutions. 2017 marked the beginning of an Accessibility Practice that paved the way for iSoftStone to become instrumental in building expertise and leadership in accessibility compliances. Currently iSoftStone employs over 50,000 employees worldwide, and offers services across Cloud, Digital, Content, and Automation platforms.
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