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Hypertherm Inc. Team Leader, Technical Services in Kent, Washington

Hypertherm is seeking a Team Leader, Technical Services for our Kent, Washington location. The ideal candidate will have the ability to help shape the Technical Services function from the bottom up and working with our teams you will create what success will look like for our Waterjet business.As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, Hypertherm offers a collaborative work environment while promoting empowerment and a positive work-life balance.If this sounds like an exciting opportunity, here are some other ways you'll help positively impact our business as a Team Leader, Technical Services.A Team Leader, Technical Service ensures operational excellence by driving productivity in the delivery of technical service to customers, building organizational capability and maintaining high standards for technical service knowledge and performance in a multi-technology environment. The position also holds responsibility for driving continuous improvements in safety, process, quality, service delivery, and cost performance. The Team Leader drives team's progress towards goal achievement and provides leadership, mentorship and coaching to Technical Service Team associates while supporting a culture of continuous improvement and customer service excellence and has a primary accountability for the following functions:* Provides operational leadership for a Technical Service engineering team consisting of associates in local and remote locations, including associate selection, training, coaching, development, conflict resolution, planning, performance management and recognition. Fosters a positive climate and safe working environment for local and remote associates to promote associate well-being and team effectiveness across the leader's own region and with other Global Service organizations.* As team leader, acts as an advisor and subject matter expert for technical service processes and systems as well as an internal resource for collaboration with other regional service engineers. Advises and assists the team during new process and product implementation to avoid risk and mitigate impact on Technical Service operations and service delivery.* Participates in development and tracking of policy deployment for direct team. Leads the Root Cause Counter Measure process for direct team's area of responsibility.* Evaluates the team's technical service capacity (i.e., people and time) against service forecast needs and balances resources against demand to ensure capacity is available to meet customer technical service demand across multiple areas as required: Phone support, Field support, customer training and communication, Channel Partner application and Service Support, Documentation, Mentorship, IS/PC capability, and Warranty and RMA Support.* Serves as the focal point for communication when a technical issue reaches a level requiring succinct and single-point oversight. Gathers information and reports to relevant leaders in service, sales, and at critical customer accounts on issue progress to drive resolution.* Participates in the development of regional technical service strategy including Long Range Planning and Annual Operating Plan. As an input to strategic planning the Team Leader is expected to conduct capacity analysis and business case documentation to meet needs of evolving technology and market dynamics.* Collaborates with other technical service team leaders to ensure the team's training, development plans, and communication supports alignment with global and regional initiatives and standard work. Seeks alignment with other teams (e.g., Regional Sales, RegionalTo view the full job description,