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Cox Enterprises Supervisor, Lot Operations (Manheim) in Kent, Washington

This position supervises and directs the daily activities of the lot personnel and the lot operations function for the Auction and ensures the efficient, orderly and proper check in, staging and moving of vehicles on the lot and through the sales lanes. Key Responsibilities Review work volumes; plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Supervise and direct the work of operations team by determining work procedures, preparing work schedules, expediting workflow, assigning duties, and examining work for accuracy and conformance to policies and procedures. Review Kronos for missing punches, proper posting of time off, and department transfers. Submit any necessary paperwork to the ESC for timely processing. Coach and discipline employees, monitor and evaluate job performance, and conduct performance appraisals. Make decisions or recommendations regarding hiring, firing, promotion, or other employment status changes for direct reports. Monitor the operations team to ensure customer contract expectations are met. Review and implement customer specifications and check-in procedures, including security and handling of personal property and identity information left in vehicles. Ensure vehicles are checked in, stock number sticker on, and keys (if provided) are secured and noted in the inventory system. Direct and coordinate vehicle movement to designated lot locations. Verify biohazard units and ensure proper safety procedures are followed in the handling of the vehicle. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Make sure that any vehicles flagged for work are moved in a timely manner. Assist in vehicle movement as necessary to ensure a smooth operational process (redemptions, sold units, etc). Document all changes and charges to the vehicle on the related stock number comments section in the inventory system. Coordinate with Account Administrators to set vehicles for sale. Direct sale line parking and number vehicles for sale. Conduct sale line audits, make corrections, and provide feedback to leadership. Coordinate with Mechanic and assist with checking sale vehicles for gas, tires, attachment of drive train, and starting capabilities. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Change & Innovation Evaluates and pursues new initiatives and opportunities based on their fit with broader strategies Utilizes industry, division, market and other external business factors when making decisions Generates and champions innovative ideas and opportunities to improve one's area Fosters an environment that encourages others to suggest new ideas and try new things, even when uncomfortable Anticipates future changes and makes contingency plans Supports others in embracing and effectively navigating change Customer Focus Incorporates feedback from customers to improve customer service Identifies and anticipates customer requirements, expectations, and needs Ensures that customer issues are resolved in a timely manner Brings together customer stakeholder groups from across the enterprise to add value Maintains and nurtures trusted advisor, consultative relationships with customers Collaboration Discourages "us versus them" thinking Appropriately involves others in decisions and plans that affect them so there are no unnecessary surprises Seeks to understand and address the concerns and interests of others with dive