ImageFIRST Service Supervisor in Kent, Washington
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.
Due to tremendous growth across the company, we are seeking an experienced Service Manager with a high customer service orientation to join our team in Seattle, WA servicing our healthcare commercial laundry customers there. The ideal candidates will have route sales/route management or hospitality industry experience and at least 3 years of experience managing people.
Our outstanding Service teams are a big part of the reason we successfully maintain customer retention rates of over 95%. Our service teams are interacting with our customers every day, delivering patient gowns, scrubs, lab coats, linens and more to our customers in medical offices, outpatient centers, hospitals, and assisted living facilities. Our Service Managers call on customers to ensure that they are consistently receiving excellent customer service. The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management
Hire, train, develop and coach our Customer Advocates/route sales drivers.
Responsible for training and certification of all compliance areas.
Daily execution of all service routes and customer interactions.
Route Logistics – Routing of Accounts.
Daily coaching, training, and monitoring of route performance through the check-in process.
Manage daily account functions. (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation, etc)
Ensure accuracy and timeliness of daily invoices.
Ensure service personnel compliance with company service and quality standards.
Bachelor’s Degree or equivalent managerial experience
Minimum of 3 years of supervisory experience is preferred
Willingness to travel locally 70% in the field
Ability to manage and maintain a recurring revenue stream
A clean driving record is required
Exceptional customer service skills
Effective written and verbal communication skills
Demonstrated ability to analyze sales opportunities and determine customer needs assessments
Excellent leadership, interpersonal, motivational, and customer service skills
Detail-oriented with excellent follow-up, creativity, problem-solving, conflict management, and organizational skills
High energy with the ability to multi-task
Ability to manage a routed environment
Ability to train new hires as needed
Ability to lift at least 25 lbs
Ability to tolerate moderate traffic scenarios on a weekly basis
Ability to manage and maintain a consistent physical workflow
Position requires strong time management skills as well as a results-oriented service mentality
Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations
ImageFIRST employees are expected to:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Medical, Dental, Vision
Paid Time Off Package
Great company culture
Collaborative team environment
EOE/Drug Free Workforce
ImageFIRST is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion and the diversity of our associates.
External Company Name: ImageFIRST Healthcare Laundry Specialists
Street: 1315 Central Avenue South
Post End Date: 12/31/2020