Newgistics Inc. Operations Supervisor in Kent, Washington

The Operations Supervisor is responsible for all day-to-day functions related to delivery and returns parcel processing. The Operations Supervisor will directly manage an hourly workforce of 30 to 55+ employees with assistance from the operations and supervisory staffs. The Operations Supervisor will report directly to the Facility Manager. Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Newgistics transportation and USPS departments.

  • Ensure a safe work environment by coaching employees and addressing potential safety hazards

  • Manage a warehouse production crew (30 to 55+ employees) with assistance from the supervisory staff

  • Perform merit performance reviews with all Newgistics employed warehouse staff

  • Plan and manage production, staffing, inventories, coordinate a successful daily start-up

  • Oversee the shipping operation for both the Delivery and Returns operations

  • Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules

  • Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures

  • Establish a successful rapport with local postal contact and Newgistics USPS department

  • Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas

  • Collect and report all daily operational metrics

  • Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible

  • Responsible for securing facility and daily close out procedures

Supervisory Responsibilities: Y or N? Yes

  • 2-4 year supervisory experience in small parcel environment

  • Ability to work flexible schedule depending on the operational needs

  • Excellent verbal and written communications skills along with computer skills. (MS Word and Excel)

  • Must be a team player with excellent people and organizational skills

  • Must be able to motivate, coach, train, reward, and recognize employees

  • 2 - 4 year degree preferred but not required

  • Must be knowledgeable in OSHA and Fire safety regulations

ID: 1878

External Company Name: Newgistics, Inc.

External Company URL: