Job Information
22nd Century Technologies, Inc. IT Help Desk Technician-ONSITE in Kent, Washington
Duration: 4 months Shift: 1st shift, Mon-Fri(5:30am or 6am start) Role & Responsibilities: This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Act as the first point of contact for internal customers via phone and Service Now Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage Follows procedures for the installation, deployment and maintenance of workstation hardware and software. Required Qualifications: High School Diploma required. 3+ years' work experience in IT customer service role, Experience using imaging and migration utilities such as SCCM, MDT, and USMT. Proficiency in Microsoft Office application usage. Experience troubleshooting Mobile Device Operation Systems (iOS, Android). Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7). CompTia A+ / Server+ / Network+. MTA / Microsoft Office Specialist. MCP / MCSA / MCSE / MCDST. ITIL. ServiceNow. About our Company: - 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. "22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.