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Kent, WA, USA Full time R25_0000005806 Job Summary The Inventory Control and Quality Assurance (ICQA) Manager ensures the accuracy and quality of inventory within their respective distribution center and associated facilities, leading to optimized delivery of products and services to the customer. This leader is responsible for implementing best practices that emphasize inventory accuracy, defect prevention and reduction in variation and waste. The Inventory Control and Quality Assurance (ICQA) Manager ultimately leads organizational focus on quality assurance and the implementation of best practices and continuous process improvement to minimize costs and maximize customer satisfaction, ensuring that procedures and processes are properly and consistently followed. Responsibilities

• Provides and supports the implementation of business solutions and ensures compliance with policies and procedures focused on quality assurance.
• Ensures accuracy of inventory counts and quality, as well as quality of outbound shipments.
• Leads the ICQA team to collaborate with DC management on process improvement and value enhancement opportunities.
• Contributes to new business initiatives and projects.
• Manages the root cause analysis and corrective actions for quality issues.
• Manages inventory profiles throughout the warehouse.
• Reviews and evaluates quality data to identify process improvement opportunities.
• Creates corrective action plans to address process failures.
• Utilizes techniques for continuous improvement including Lean, Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis and FMEA (Failure Mode and Effects Analysis)
• Monitors and reports on supplier product quality and performance.
• Manages and leads execution of the Quality Key Performance Indicators (KPIs) including Defects per Million and Inventory Accuracy.
• Keeps up with current and developing trends that concern product quality.
• Conducts benchmarking studies to determine best practices/designs and future trends.
• Oversees inventory management process execution including receiving, stocking, and order fulfillment, while encouraging team members to actively identify and address inefficiencies and opportunities for improvement.
• Manages all write-off related processes and responsibilities, minimizing inventory variance and related costs.
• Ensures compliance with safety regulations and company policies to maintain a safe working environment, while empowering team members to actively contribute to a culture of safety and continuous improvement.
• Collaborates closely with other departments such as sales and purchasing, to coordinate activities and meet customer demands while encouraging cross-functional problem-solving and collaboration.
• Analyzes performance metrics and KPIs to identify areas for improvement and empower team members to implement innovative solutions that enhance process efficiency and effectiveness.
• Resolves customer inquiries and concerns in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs.

Qualifications

2+ years' experience working in quality assurance, inventory control and/or customer service within a distribution center or similar environment.

1+ year's proven experience in a managerial role and/or leading teams.

Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.

Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.

Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).