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Albertsons DUG Manager in KENT, Washington

POSITION PURPOSE: Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead DUG Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. KEY ACCOUNTABILITIES: · Lead all aspects of DUG operations. · Review and manage "Metrics That Matter" on a daily/weekly basis with DUG staff and Store Director. · Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh. · Perform initial validation "smoke" test hosted by Corporate Implementation team. · Facilitate training for all DUG employees, including "on-demand" employees. · Ensure all DUG employees are following proper processes and procedures. · Ensure customer satisfaction with the DUG experience. o Ensure all orders are shopped and staged on time prior to customer arrival time. o Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). · Facilitate store employee awareness, have DUG huddles throughout the day. o Ensure service centric customer facing employees can answer all DUG FAQ's. o Ensure service centric customer facing employees are handing out DUG flyers and "talking" DUG to our customers. · Facilitate customer awareness of DUG services. · Drive sales visiting neighboring businesses explaining DUG services. SKILLS AND EXPERIENCE: · Excellent customer service skills. · Possess good communication skills, both verbal and written. · Strong teamwork and interpersonal skills. · Possess leadership skills and the ability to influence the work of others. · Must be able to motivate team members to achieve department goals. · Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable. PHYSICAL ENVIRONMENT: · Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. · Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds. · Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions. · Willingness to work independently in a fast-paced environment Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled