Fikes Puget Sound Inc Dispatch and Service Scheduler in Kent, Washington
Position Summary: Fikes is hiring a reliable and organized Dispatch and Service Scheduler who will be instrumental in daily interactions with our Service Representatives and customers primarily through phone and email. We are looking for applicants who are eager to learn and are growth minded. This person possesses the following traits: *Appetite for Results *Competitive Nature *Positive Attitude *Strategic mindset for problem solving *Grit *Resourcefulness *Detail Focused *Curious Always In addition, we require this person to have the ability to listen to clients and respond appropriately regardless of the temperament of the client. Responsibilities would include but are not limited to the following: *Answering phones (first ring, no allowance) *Dispatching repairs, deliveries and services *Product enforcement *Schedule installs and removals *Identify route trends *Listening, understanding and facilitating customer conversations *Finding solutions andndash; the next person doesn't always need to take the call. What impact can you make? *Organization *Responds to requests from leadership *Administrative tasks in a general office *Ability to work with technology and learn new systems Our company is growing at a rate that we cannot take the time to retrain someone on the same task. We believe strongly in failing forward which means you would need to be a person who is willing to take the needed steps to being successful. You will not succeed inside a comfort zone at our company andndash; you will be challenged and we will support you to grow and be your best self. https://vimeo.com/184769060 Please watch this video about Fikes Benefits: *Company Health Care Plan *Dental *AFLAC *Life Insurance (Company Provided) *401k with match and profit sharing *Full time *Bonus Plan Opportunities *Paid Vacation (PTO) *Some paid holidays *Promotion opportunities *Ongoing education *Monday -Friday Day Time Schedule Requirements: Valid Driver's LicenseClean driving recordMust pass drug testMust pass background checkHigh School Diploma or equivalent Required Experience: *Minimum 1-year office and customer service experience *Proficient with computers, including Microsoft Office products and email *Dispatching and service order experience a plus Interviews are currently being scheduled, apply today! Job Type: Full-time Salary: $18.00 to $21.00 /hour We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.