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JOB DESCRIPTION - COORDINATOR, HVAC SUPPORT (ON SITE - this is NOT a remote role):

The primary focus of this role includes receiving inbound calls from customers and service partners regarding energy-efficient heating and air conditioning retrofits to their commercial rooftop equipment. We use our energy-efficient products to retrofit a wide variety of different heating and air conditioning manufacturers including Carrier, Trane, York, and Lennox, just to name a few.

The Coordinator, HVAC Support role has growth opportunities in HVAC support team as well as our HVAC Dispatch Team, IoT Monitoring Team, and Client Services group. The main activities for the role will include the following. We are looking for motivated team members to join our team and make an impact with our customers.

• Provide prompt and courteous support in response to incoming troubleshooting calls that need resolution while delivering exceptional customer service

• Support will almost always be phone based but could entail web, or email-based communication.

• Interpret or refer to Operations and Engineering schematics related to the retrofit products as needed

• Log all calls in CRM to track information by customer and project

• Escalate cases as required

• Follow up on customer inquiries to ensure satisfaction and appropriate resolution

• Update technical knowledge database as needed

• Perform other related job duties as assigned

Top Skills Details:

• Customer Service

• Customer Support

• Call Center

• CRM Systems

• Microsoft Office

• Inbound and Outbound Calls

• Troubleshooting Hardware

Additional Skills & Qualifications:

• HVAC or Technical Helpdesk experience preferred

• Associates Degree recommended; Bachelor’s Degree preferred

• Ability to successfully troubleshoot service issues via phone

• Excellent communication and interpersonal skills; interact effectively with diverse client group

• Familiarity with HVAC Systems & Software is preferred

• Ability to read, analyze and interpret technical periodicals, journals, and technical procedures

• Ability to present information and respond to questions from management and customers

• Ability to anticipate and resolve practical problems and issues

• Ability to effectively handle multiple tasks

• Proficient computer skills, such as Excel, PowerPoint, and Salesforce

• Ability to produce clear, timely, and concise documentation, plus excellent problem-solving skills.

  About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.