OMAX Corporation Customer Service Engineer in Kent, Washington

OMAX Corporation is the leading provider of precision-engineered abrasive waterjet systems for use in the manufacturing environment. If your desire is to work with leading innovators and experts in the abrasive waterjet industry or work for a rapidly growing company that fosters an environment that promotes teamwork and creativity, consider OMAX. The capabilities of our machines consistently evolve to meet the diverse and changing needs of the manufacturing industry and if you are looking to join a team of brilliant minds, who are dedicated to excellence, contact OMAX. We have an immediate need for a qualified systems type engineer with both mechanical and electrical aptitude and demonstrated experience. The selected candidate will be highly capable in troubleshooting all aspects of an OMAX and Maxiem waterjet machine. This individual is the direct escalation path for difficult problems initiated by customer service and field service techs and is the sole liaison to the engineering team leads. Duties: Intermediary between the Customer Service Department and Engineering Department Manage escalated Customer Service cases from the field, involving engineering as required Resolve cases to 100% customer satisfaction with appropriate assistance Maintain an escalation database of open and resolved problems Schedule, attend, lead and document weekly engineering/customer service department update meetings Provide feedback to engineering regarding issues and resolutions Track, trend and report problems and resolutions Make recommendations for design improvements Make detailed Product Change requests in Insight as necessary Meet with Customer Service techs weekly to review escalation cases and their status as a training function for them Attend weekly ECO meetings, publishing relevant engineering changes to all Customer Service department employees Review electrical schematics for errors and omissions Add relevant troubleshooting information to existing electrical schematics and distribute globally to OMAX team members Review the Silent Sufferer report weekly and take proactive action to correct customer issues Work with manufacturing department to report and correct manufacturing or assembly defects Work with QA dept. to report and correct product quality issues Perform all other duties as deemed necessary by the department manager or supervisor Qualifications: Bachelor's Degree in Electrical or Mechanical Engineering or equivalent education Must have a solid mechanical and electrical aptitude with a minimum of 3 years demonstrated work experience Capable of troubleshooting all aspects of OMAX and Maxiem waterjet machines Strong interpersonal skills required to develop and maintain interdepartmental relationships Excellent Microsoft Office Suite knowledge Database Interface and Report writing using PHP Programming with MySQL a plus OMAX Corporation offers an excellent compensation package that include