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Pacific Power Group Customer Service Agent/Administrative Assistant in Kent, Washington

Pacific Power Group, in Kent, WA, is hiring a Customer Service Agent/Administrative Assistant to join our Customer Service Team. The ideal candidate for this role will be an administrative rock star and will have mechanical aptitude as well as great communication and customer service skills. If this sounds like you, we may have a spot for you in our company! As a member of the customer service team your primary focus is professionally greeting and communicating with customers to fulfill their parts order needs. You must possess excellent communication, phone etiquette, data entry, and customer service skills. This is an entry level position and is a great fit if you are interested in learning the transportation industry which includes: Allison transmission, diesel engines, service, warranty, and the power generations applications industry. Pacific Power Group is one of the most established companies in the Vancouver/Portland area currently operating sales, service, and parts distribution with facilities in Washington, Alaska, Oklahoma, and Hawaii. Pacific Power Group is engaged in the sales and service of new and re-manufactured Allison Transmissions, industrial engines, power generation products, and marine power solutions. We pride ourselves on providing exceptional service to all of our clients and are characterized by steadfast integrity and a deep commitment to providing distinctive value through the talent and expertise of our people. Pacific Power Group offers a competitive total compensation plan which includes a comprehensive benefit package consisting of medical, dental, and vision insurance, flexible spending account participation, Paid Time Off (“PTO”), company-paid holidays, and a generous 401K match program. What you will do: *Greet and help external customers/dealer parts inquiry via, walk in, phone and email communications. Research, provide estimates, determine availability, and answer general parts questions using electronic and paper parts catalogs to identify parts. *Basic administrative skills: answer phones, data entry, ERP maintenance and order reconciliations for the department. *Multi-task and prioritize demands of the job in a fast-paced environment to ensure an efficiently operating customer service department. *Collect accurate and detailed customer order information, including payment method in support order processing. *Process internal product price and availability requests from service department when all information verified and complete. *Conducts research for PORM, past due PO, tendering transactions and makes suggestions and/or appropriate corrections. *Will exceed company and customer expectations at every opportunity. *Maintain and update Active Log application throughout the day. *Monitor backorders daily ensuring prompt receipt and distribution of orders. *Acts as back up for back-office functions i.e., reception, purchasing, reconciliation. *Mechanical aptitude and interest in marine products and service. *Perform on-call duties on a rotating schedule. *Other duties as assigned. What we need from you: *High school diploma or general education degree (GED) *2+ years of parts experience (preferred) *Ability to read and interpret documents such as safety rules, operating & maintenance instructions, and procedure manual. *Must be able to communicate well to customers in-person as well as via phone. *Ability to define problems, collect data, establish facts, and draw valid conclusions. *Ability to calculate figures and amounts such as discounts, percentages, area, circumference, and volume. *Must be able to efficiently use Microsoft Word & Excel, Teams, Outlook and online Vendor tools and order p

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