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Blue Mountain Heart to Heart Nurse Case Manager (Kennewick) in Kennewick, Washington

Nurse Case Manager (Kennewick)Posted August 20, 2021 The Health Support Teams (HST) Nurse Case Manager provides skilled nursing services to patients living with substance use disorder (SUD) and their significant support systems. Assessment, intake/admission, evaluation, triage, teaching, medication induction and stabilizations, and monitoring of patients in office based opioid treatment program. Collaborates with HST team members and outside referral sites, works with internal and outside providers on unstable patients, with other addiction and mental health programs and primary care providers in assisting patients and supporting their referral needs. General Responsibilities: 1. Strong communication and customer service skills, both in person, over the phone and via electronic methods. 2. Able to problem solve using critical thinking skills, clinical judgment abilities, visionary capabilities, creativity, patience, and flexibility. 3. Recognized as clinically proficient; successful in managing complex situations; ability to perform triage functions, take substance abuse and medical history. 4. Assessment and monitoring of patients in the induction, stabilization, and maintenance phases of treatment. 5. Use of the Washington State Prescription Drug Monitoring Program database 6. Ongoing review and revision of patient’s plan of care with the HST team as needed to address patient needs and issues. 7. Ongoing management of patients in the HST program. 8. Assessment of signs and symptoms of opioid withdrawal using the COW (Clinical Opioid Withdrawal) Scale if appropriate to the patient. 9. Ongoing education and support of patients in all phases of treatment including nursing visits scheduled and random, urine toxicology screens, routine labs and as needed, medication teaching, monitoring, pill counts, observed dosing, and medication refills. 10. Follow State and Federal guidelines in providing care to patients with SUD in collaboration with licensed, prescribing physicians and pharmacies. 11. Collect pertinent data using appropriate assessment techniques. 12. Linkage to other community services including addiction, mental health and primary care as needed. 13. Has the ability to assess, document, and implement actions required meeting patient/family needs. 14. Able to communicate effectively and professionally with healthcare team (i.e., Physicians, Healthcare Providers, and Healthcare Professionals). 15. Able to work with families and groups as is required to provide supportive services. 16. Able to relate to and work with ill and disabled patients of all ages, non-English speaking patients, emotionally distressed patients and families and with hospital personnel within the facility. 17. Able to be flexible, reliable, and accountable. 18. Able to cope with varying and unpredictable situations tactfully with personnel, patients, family members, visitors, and the general public. 19. Knowledge of interdisciplinary team concepts. 20. Demonstrates leadership ability and has experience and willingness to lead change. Care Management Tasks, Duties and Responsibilities: 1. Analyzes data related to patient population and develops a plan of action. Monitors progress over time and initiates changes as needed. 2. Utilizes the Kareo EMR Team functionality to become part of the care team for identified patient populations. 3. Assists in the management of HST patients following established protocols and systems for disease management in collaboration with providers. 4. Communicates with a multidisciplinary team (physicians, nurses, therapists, social workers, etc.) as needed to assist with disease management. 5. Utilizes patient communications strategies, e.g