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Lamb Weston IT Service Management Analyst - Asset & Configuration (Remote) in Kennewick, Washington

Title: IT Service Management Analyst - Asset & Configuration (Remote)Location: Kennewick, WACountry: United States of AmericaAbout Lamb WestonLamb Weston is a leading supplier of frozen potato, sweet potato, appetizer and vegetable products to restaurants and retailers around the world. For more than 60 years, we've produced innovative, inventive products that make life better for our customers and their customers.Job Description SummaryThe IT Service Management Asset and Configuration Analyst will be the technical subject matter expert and will interface with various technologies, business partners, and vendors to oversee and ensure accurate and complete asset and configuration data. This role, in partnership with our managed service providers, will develop and champion software and hardware lifecycle processes.Job Description* Perform daily and long-term strategic management of software and hardware assets and configurations within the IT organization, to optimize IT spending and enable the organization's deeper understanding of its IT business value* Oversee the development and own the Configuration Management Database for ITIL ITSM which is built from the asset inventory* Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners* Develop and promote efficient and effective ITAM and CMDB strategies, policies, and practices to optimize cost, reduce risk, and deliver value from the organization's assets throughout their lifecycle* Plan, monitor, and record software license and/or hardware assets to ensure compliance with vendor contracts* Prepare and deliver Knowledge Base Articles, Training Presentations, Processes, Procedures, and other documentation as needed to support execution and management of processes* Interface with other processes and/or business functions to ensure they can leverage the benefits provided by the Asset and Configuration Management practice* Review of quality of software asset and related contract records within the IT Asset Repository, including Software Models, Contracts, and Software EntitlementsScope:* Responsible for hardware and software asset and configuration data for all company locations* While this role has no direct management of team members, they must collaborate and support various business partners across the company* Independent management of vendor relationshipsBasic & Preferred QualificationsEducation/ Certifications:* Prefer Bachelor's Degree computer science or related field* Requires ITIL 3 or ITIL 4 Foundation certification* Prefer ITIL 3 or ITIL 4 advanced certification(s) (Practitioner, Expert, Specialist, Managing Professional, etc.)* Prefer Certified IT Asset Management Professional through IAITAM, IBSMA, or BSASkills and Experience:* Requires 5+ years of experience in IT Service Management* Requires 3+ years of experience with ServiceNow or other ITSM tool, particularly with Asset Management, Configuration Management, and ServiceNow discovery and service mapping capabilities* Requires excellent verbal and written communication skills and attention to detail* Strong analytical and logical reasoning ability* Must be able to communicate effectively and build relationships with all levels of employees, including senior executives* Requires the ability to speak clearly and lead meetings with large stakeholder groups* An advanced understanding of the ITIL framework* Ability to work with multiple teams to drive process adoption and executionPhysical Env

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