Ferrellgas Customer Service Specialist in Kennewick, Washington
Customer Service Specialist Job Locations US-WA-Kennewick ID 2023-25570 Category Customer Service/Support Overview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word \"Team\" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Seasonal Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth. *Training begins tentatively September 14th* Benefits 401 (K) with generous company match Paid Time Off (PTO), including holidays Paid training and tuition reimbursement Employee Stock Ownership Plan (ESOP) Propane Discounts Starting pay is \$16.00 Responsibilities Works with customers on a daily basis to sustain and improve business relationships. Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business. Ensures accurate account setup, maintenance, and the closing of all customer account information. Handles all customer issues by following our customer complaint resolution policy. Performs soft collections for customers on credit hold or past due as well as some cash handling Qualifications High School Diploma or equivalent 1 year of customer service experience Exceptional customer service and negotiation skills Strong organizational skills with typing and data entry experience Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States Applicants must not now, or any time in the future, require sponsorship for an employment visa. Preferred Remote Qualifications: Windows 10 or higher operating system Computer must have 8GB of ram but preferably 16GB Hard wired to the modem is preferred Minimum cable, or DSL speeds of 100MB with 10MB upload speed The use of hotspots of any type are not stable, or suitable from any internet provider. Apple products may be utilized, but nothing lower than 14.0 (High Sierra OS). Use of dual monitors is preferred but not required. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual's race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use any one of Ferrellgas\' electronic means of applying for jobs as a result of your disability you may request a reasonable accommodation by contacting us via firstname.lastname@example.org or calling 1-888-337-7355.