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Title: Associate HR Service Center - Bilingual English/Spanish Location: Kennewick, WA About Lamb Weston We love making fries almost as much as you like eating them! Since the 1950's, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 10,000+ team members around the world, it's our business to see the possibilities in potatoes and people. We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow. We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you'd expect from the most inventive potato company in the world! Join Lamb Weston! We bring the world together with our fries. Job Description Summary This role is an integral part of the Lamb Weston HR HUB Team. The right candidate will provide employees with an exemplary customer centric experience resulting in the highest level of customer satisfaction across all inbound/outbound communication channels (i.e., phone, email, chat, etc.). The primary purpose of the role is to ensure timely, accurate resolution to inquiries and requests for assistance across all HR Functions (i.e., benefits, compensation, data management, leave of absence, payroll, etc.) As the first point of contact, the right candidate will be supporting and solving Lamb Weston employees' Human Resources related requests through systematic, standardized processes and procedures in alignment with company policies and within a predefined set of Service Level Agreements. Job Description * Provide exemplary customer centric experience * Provide direction and appropriate guidance to employees at all levels of the company regarding Company-wide policies and procedures. * Utilizing systems (Telephony, ServiceNow, Workday) to accept, transfer and complete team member inquiries in a systematic manner by authenticating the member, establishing rapport, and asking probing, open ended questions to capture the essence of the request while ensuring minimal hold and dead airtime. * Creating cases in Case Management Tracking system: * Ensuring categorization, priority and sensitivity level are in line with Case Management Business Rules and routing for efficient and timely resolution * Ensuring detailed case notes are clear, concise with necessary detail to minimize call back and further customer engagement * Reviewing to ensure any cases that were previously closed did not get reopened and working closely to resolve asap * Demonstrating ownership of the customer experience, managing service and resolution expectations: * Initiate and resolve queries within the Service Level Agreement (SLA) established by Management * Meet or exceed an overall customer satisfaction rating as defined by the Service Center Management * Follow all standard operating procedures. * Responsible for timely and accurate response to employee queries. * Collaborate across HR HUB Teams, HR Centers of Excellence such as Compensation, Talent, Benefits, Payroll, HRIS, etc., Business Partners and HR Management System (HRMS). * Supporting HR Business Partners and other HR function areas in HRMS (Workday) administration including processes such as (and not limited to) new hires, promotions, transfers, terminations, job postings, employee file management, etc. * Performing onboarding ac