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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Are you ready to join the Un-carrier movement? The System Reliability Engineer (SRE) improves and protects the software and systems behind all of T-Mobile's IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivering of software faster, better, and cheaper. Within the Contact Center Experience space, this role supports the production environment of the Cisco UCCE platform, which processes close to 500M calls/year in support of Care, Retail, TFB and other critical non care lines of business. The SRE's enable great customer experience and product innovation by continuous improvement of operational support. We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way! Job Responsibilities: Applies proficient knowledge and skill to perform production support for call routing platform, (currently Cisco UCCE), and other integrated 3rd party applications. Maintains stability, security and performs troubleshooting for applications & infrastructure under the Contact Center Platform. Manage software to improve the availability, scalability, latency, and efficiency of T-Mobile's services. Crafts, manages, and uses dashboard for continuous monitoring and health check of applications, and the underlying infrastructure, improve the quality of services using the monitoring feedback for non-production and production environment. Ability to work well and participate in constructive conversations with the other TMO Customer Experience development and support communities. Contributes in future improvement of operational efficiencies and processes. Education: Bachelor's Degree or equivalent experience (Required) Work Experience: 4 years Proven experience. (Preferred) Experience in: Telecommunications, call routing, windows, Linux, database, structured query language(SQL) (Required) Experience in stability and trouble resolution efforts for applications & infrastructure within the Telecommunications space. (Preferred) Experience in APM tools, like, AppDynamics, logging tool, Splunk. (Preferred) Experience with Cisco UCCE, CUCM, SIP routing. (Preferred) Experience working in an Agile and DevOps environment. (Desired) Knowledge, Skills and Abilities: Telecommunications/Call Routing knowledge (Required) DevOps (Desired) Integration (Desired) Cloud Computing (Desired) Licenses and Certifications: Cisco UCCE certifications (desired) * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $79,900 - $144,100 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in th