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CBRE Sr Workplace Experience Receptionist in Issaquah, Washington

Sr Workplace Experience Receptionist

Job ID

40650

Posted

24-Nov-2021

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Bellevue - Washington - United States of America, Bothell - Washington - United States of America, Everett - Washington - United States of America, Issaquah - Washington - United States of America, Redmond - Washington - United States of America, Renton - Washington - United States of America, Seattle - Washington - United States of America

We are Host! Designed to complement CBRE’s occupier and landlord service offerings, the Host mission is to create and scale people-led,technology-enabled services that increase individual well-being, personal productivity and organizationaleffectiveness.Put simply: our goal is to help people work smarter and delight in doing it.

JOB SUMMARY

This position is responsible for providing a variety of reception, administrative,and staff support services to a group ofreceptionists.Using advanced skills and knowledge gained through training and experience, act as the first point of engagement with employees and visitors. This position provides strategy and direction for daily work routines of the Workplace Reception team(s).

Responsible for all administrative/reception needs including but not limited to managing calls, calendar scheduling, travel scheduling, expense reporting, document approval processing, documentation (including memo's, faxes, letters and othercommunication), mail services, etc. May require leadership in meeting planning, general administrative support and projects which may be assigned.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking

Provides personal services to employees and guests such as arrangement of local transportation,office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & campus tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed.

May train, assign and supervise a team ofreceptionists.Is an escalation point expected to resolve most questions and problems. May serve as a resource to others in resolving problems and issues. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Oversees and/or performs a range of diverse administrative activities for a manager or group of managers in an assigned functional area.

Schedules appointments; maintains calendars; and schedules and coordinates meetings, events, and/or travel arrangements, as required.

Establishes, updates and maintains files, inventories and records and implements and maintains data management systems, as required.

Researches, gathers and compiles data and information; prepares reports and summaries; and replies to inquiries, selecting relevant data from a variety of sources.

Utilizes knowledge and understanding of operational policies and procedures to create, compose and edit administrative correspondence anddocumentation.

Serves as a central point of liaison with other functional areas and external stakeholders in resolving a variety of routine matters.

Performs other duties as assigned.

SUPERVISORYRESPONSIBILITIES

No formal supervisoryresponsibilities in this position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. A minimum of 2 years of Front Desk, Concierge, customer service or other hospitality experience is preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence,and memos and ask clarifying questions to ensureunderstanding.

Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assesscircumstances,empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve Page 3 problems in standard situations. Requires basic analytical skills.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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