Work in Washington Veterans Jobs

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Point of Care Customer Experience Specialist, (CES) to p rovide support along every phase of the customer journey for all key accounts within their designated territory. This role covers WA, MT, ID, AK regions. Your role: * Assist in the assessment of new opportunities and crafting key account plans alongside your partner Account Executive (AE) * Deliver reagent, instrument and informatics volume utilization as directed by key account plans and POC performance targets * Increase and maintain customer loyalty that delivers continual product retention and customer feedback scores at or ahead of promoted classification * Complete pre-sales activities and assess current workflows and evaluate the needs and goals of the customer - including support, training and implementation * Act in project management capacity with customers for implementations, go-live installations and support of informatics / middleware connectivity with POC devices * Identify customer needs and requirements, including pre and post analytical reviews, in support of the successful adoption of POC technology by end users in key accounts * Perform all EPOC installation and implementation requirements in customer sites as appropriate * Subject matter expert for all SHS and competitive emergency, critical and primary care product lines (and competitors) both technically & clinically. Strong functional understanding of POC Informatics and customer information interfaces * Assist the partner AE throughout the sales cycle to assess and position the optimal workflow and effectiveness solutions to meet the needs of the customer * Develop and coordinate the customer training, implementation, and go-live plan in conjunction with customer service to ensure that the account meets or exceeds implementation timelines and end-user proficiency over product usage lifecycles * Work with customers to establish training and verification/validation requirements and conduct troubleshooting activities * Develop adoption strategies that focus on best practice change management and monitor the onboarding of customers (stakeholder engagement, change management, implementation plans) towards to increase the use of our Point of Care (POC) products * Assist the customer in establishing & maintaining standardizations, standing orders and best practices post go-lives * In partnership with the AE, perform regular business reviews at required intervals including the assessment of error rates, reagent and consumable ordering, service contract management, customer satisfaction, potential unmet needs, improvement ideas, etc. with a view to further develop the partnership with the account * In partnership with the AE, work to review and target customers with a legacy install base, to determine to optimal solutions for the customer and the company * Work with key accounts and stakeholders to establish laboratory requirements (eg., CLIA, CAP, JCAHO) * Liaise between sales, technical, service and PMO organizations to drive a positive and seamless customer experience * Communicate product update and improvement information to customers in accordance with regulatory, quality and compliance guidelines * Demonstrate and/or socialize all of Siemens Healthineers products and services to develop the customer partnership further and foster customer loyalty * Document all customer a To view the full job description,