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Microsoft Corporation Executive Business Administrator in Issaquah, Washington

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful, and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish remarkable things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day-to-day responsibilities and the connections between our work and others.

Responsibilities

  • Complex executive calendar management, travel, and strategic time management.

  • Support ROB scheduling and team calendar including all hands, large- and small-scale off-site meetings, and team morale events.

  • Provide leadership and mentoring to the org admin discipline in a way that creates a close community relationship.

  • Collaborate with the administrative team to plan and execute annual team events.Thorough understanding of the admin team budget, including auditing and completing purchase orders and expenses, and supervising team admins in doing the same.

  • Time-zone prioritized work schedule allowing for periodic evening and weekend calendar checks for changes, as well as remotely supporting the LT when traveling.

  • End-to-end complex domestic and international travel planning, including proactive adjustments to drive efficiencies.

  • Partner with Chief of Staff to effectively run the worldwide organization of 5000+ people.

  • Chief team morale officer for the org, in conjunction with admin community.

  • Administrate the execution of headcount management, requisition execution and tracking.

  • Space management; alias management; processing and approving expense reports; new hire onboarding; procurement of goods and services.

  • Partner with the Business Program Manager on people/culture initiatives and supporting execution of change management.

Qualifications

Required:

  • 4+ years of experience supporting a senior level executive in a fast-paced and complex environment, understanding the executive’s needs, and making appropriate decisions and requests on behalf of the executive.

Preferred:

  • 10+ years of experience in administrative support roles

  • Previous experience supporting a global team with remote employees and dealing with ambiguity in a timely manner.

  • Strong people leadership, project and operational management skills including budget management, event management, calendaring and understanding the business to help the decision-making process.

  • Proactive anticipation of executive needs and able to work independently to make administrative decisions and requests for information on behalf of the executive.

  • Ability to work well in a changing environment, under pressure, on short-notice, and take appropriate timely action.

  • Must be adaptable and work successfully in a team environment, building and maintaining effective working relationships with a diverse group of contributors internally and externally.

  • Must maintain confidentiality of extremely sensitive material and information with discretion and professionalism.

  • Excellent organizational, analytical, anticipatory, and written communication skills

  • Advanced knowledge using Microsoft productivity tools preferred including Outlook, Word, Excel, and PowerPoint AND experience using OneNote, SharePoint, Teams, or similar collaboration tools.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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