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Siemens Medical Solutions USA, Inc Customer Service Engineer - Northern California in Issaquah, Washington

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Customer Service Engineer. This position will be assigned to a specific region and can work remote from San Francisco, CA, San Jose, CA or Sacramento, CA. The position is not eligible for relocation assistance. Your Role: * Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills. * Serving as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment. * Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery. * Working closely with clinical and sales partners best manage and grow your install base. * Troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site. * Managing installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard. * Ensuring all work and equipment adhere to all state and federal regulatory requirements. * Submitting documentation required to remain in compliance with serviceable repairs. * Maintaining a clean driving record in compliance with company fleet vehicle policies Your Expertise: * Background maintaining electronic equipment, either in or out of a healthcare environment. * MS Office software like Word, PowerPoint, Excel and Outlook). * Desire to work with our latest technology and learn about new software and hardware solutions. * Passion to deliver customer centric solutions to customers. * A self-starter and ability to independently manage their time/schedule. * Willingness to travel and flexibility, for both day-to-day work and required company training. Required Skills, Education and Experience for this position: * BSEE/BSEET/BSME/BSMET degree in electronics or equivalent combination of education and experience. * Minimum 3-5 years of experience. * Knowledge of computers and networking. * Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. * Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs. * Must be able to be compliant with hospital credentialing requirements. * Excellent organizational, time management, written and verbal communication skills. * Ability to travel >75% of the time. The pay range for this position is $85,000 - $100,000 U.S. dollars annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience, as well as where the work will be performed. The annual incentive target is 10% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site. Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in To view the full job description,

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