Work in Washington Veterans Jobs

About The Role Our growing financial institution, is seeking Customer Service Representative to provide superior customer service using the bank's telephone system. This individual will assist customers with account inquiries, debit card issues, e-statement questions, online banking and BillPay. Additionally, he/she will also help problem solve and direct the customer to the appropriate department or branch. As a member of the Wheatland Bank team, you will work with colleagues who value financial responsibility, collaboration, transparency, and leadership. Working for Wheatland Bank is a challenging and rewarding career for the best and brightest bankers! We invest in our employees and communities! We take every opportunity we can to recognize and appreciate our employees. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our professional development opportunities. We also love volunteering in our communities and delivering experiences that are North of the Expected and change lives every day! DUTIES AND RESPONSIBILITES: Provides superior customer service primarily through the use of the banks telephone system. Assists customers with account inquiries, stop payments, contact information changes, check orders, debit card maintenance, and other general banking inquiries. Daily review of Yellow Hammer Fraud high risk transactions. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You REQUIRED QUALIFICATIONS: Bilingual- Spanish and English preferred High school diploma or GED PREFERRED QUALIFICATIONS: Six months to two years of similar or related banking experience, including time spent in preparatory positions, preferred Banking experience, preferred PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Light work. The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.<