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Janicki Industries Inc. IT Help Desk Technician in Hamilton, Washington

Janicki Industries is a private and family-owned business based in Washington State, but with a global reach. Providing nearly every major industry with high quality composite and metallic parts, Janicki Industries continues to lead the market with both innovations and abilities alike. If you want to drive continuous improvements on long-term production programs or challenge your abilities to start up new projects in rapid development, there is no shortage of diversity in work. At Janicki, we work on complex parts and assemblies for aerospace and space exploration markets.

POSITION DESCRIPTION

This position is located on-site in Hamilton, Washington State.

Helps Janicki employees with computing and communication issues related to computers, phones, printers, applications, and hardware. 

 The position requires execution of the following essential job functions:

  • Identifies, researches and resolves technical problems of moderate complexity.
  • Responds to telephone, email and on-line requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • May coordinate with other teams or departments to resolve user problems.
  • Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Assists others with server and networking hardware installs.
  • May train, coach or assist less experienced team members.
  • Resolves moderate complexity user problems and ensures correct operation of personal computers.
  • May perform system setups for new hires.
  • Someone in this role can solve all Tier I help desk issues. May resolve some Tier II help desk issues of lower complexity.

QUALIFICATIONS            

Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3).

This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.

 EDUCATION/EXPERIENCE

  • Associate Degree required with 2+ years of experience
  • Bachelors Degree preferred with 0+ years of experience
  • Must be familiar with Windows OS, PC hardware, and networking (A+ certification level)
  • Must have advanced knowledge of networking (Network+ certification level) and security (Security+ certification level). These certifications are not required.
  • Must be willing to work a flexible and on call after hours schedule.
  • Must have strong customer service skills and proficient oral and written communication skills.
  • Must be accommodating and flexible while maintaining priorities.
  • Must be able to work well independently and under pressure.  

ADDITIONAL INFORMATION

  • Wage range for this role is between $20 - $40 an hour plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. The range provided is Janicki's estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities.

Not sure that you'll be the perfect fit for this role? You should still apply! We'll review your application for other opportunities. We are always on the lookout for talented people!

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