KeyBank Float Teller in Gig Harbor, Washington

Job id :33484BR ESSENTIAL JOB FUNCTIONS The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include: Primary Teller Functions Accept and accurately process all financial service transactions Maintain responsibility for cash drawer and follow proper balancing procedures Act as a resource to identify and resolve client servicing issues Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker Build Client Rapport Provide excellent client service to all KeyBank clients Where problem resolution is required, take thorough information from the client and get back to them in a timely manner Ensure a confident tone that reassures the client we will follow up with resolution Greet and welcome every client as they enter the branch; acknowledge by name, if known Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools Participate in client appreciation events Address client issues or concerns; engage branch management when needed to provide full solutions for clients Help create and establish a business relationship between the Banker and the client Coordinate time between Banker and client for business meetings as necessary Engage the Lead Teller and or Banker when faced with complex client account issues Answer the phone within the Branch professionally, promptly, and pleasantly Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs Risk Management Ensure compliance with security and audit procedures Adhere to all applicable policies and procedures Additional Responsibilities Participate in morning huddles and end of day debriefs Understand goals and objectives for the branch Review and maintain knowledge of product guides, fees and policies to stay current on offerings Provide answers and assistance for client questions/concerns, utilizing resources within the branch KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more details go to URL