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Field Support Technician 2

Company : Safran Cabin

Job field : Customer services and support

Location : Garden Grove , Washington , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Spoken language(s) :

English Fluent

Salary range : USD 48,880 - 76,810

# 2024-143869

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Job Description

Job Summary:

Work with Customer's Operations team to support daily systems operations and trouble shoot issues. Support the repair of Safran Cabin interior parts. Serve as a technical liaison to the customer and facilitate the incoming goods receipt process, mitigating any cosmetic defects to expedite the process. Engage with Safran Cabin Team Members to effectively support the delivery of assemblies. This role will be based at the customer's site.

Summary of Duties:

Level 1

• Support airframe OEM in troubleshooting and resolving non-conformance conditions including troubleshooting, repair, modification, and testing of noted Cabin products

• Support implementation of service bulletins

• Provide clear communication to OEM personnel regarding concerns, questions, and function of products

• Meet all OEM airframe policies and procedures while fulfilling assignment

• Serve as Quality representative designee

• Use precision test equipment, including those used to diagnose and perform functional tests on components and assemblies

• Complete repair records or other paper work associated with product support activities

• Complete and apply all training required by the product OEM

• Perform shop reworks

• Assists in off-wing or aircraft work on demand

• Tasks may vary slightly based on products produced at division.

• Provide some dispositions for discrepancies (as directed by the Lead Hand, product support representative) and perform the required rework/repair in accordance with company and customer specifications, work instructions, engineering prints and work orders. (Disposition of discrepancies may be documented on NCR's (Non Conformance Reports))

• The rework/repair tasks may include and not excluded to the following: Bonding, edgfill, inserts, final assembly adjustments, fiberglass layups, sheet metal part fabrication, electrical installation and crimping, paint touch ups, plumbing installation, tedlar installation. Insulation blankets (Repairs, Engineering changes and Kitting)

• Make suggestions to improve CDZ's product and processes

• Able to support investigations, search drawings and definition data in the system

• Supports meetings as requested (internal / with Customer)

Description: Intermediate- level position with job field.

Job Requirements

Education: High school diploma or equivalent. Trade school preferred

Experience: Must have on the job training in a FAL environment

Training in the following;

• Aircraft Structures (Sheet metal)

• Composite Training (Wet lay ups)

• Electrical Training (Installation and trouble shooting)

• Decorative film application (Tedlar)

• Painting (Spray gun application)

• Customer service

Computer Skill: Basic Computer skills

Other Skills:

• Has a mechanical aptitude

• Self-motivated

• Ability to perform work with minimum supervision.

• Escalates more complex reworks to Supervisor

• Willing to take on a level of responsibility and commitment that “will see the job through”

Specificity of the job

May require travel

Locate your future workplace

7330 Lincoln WayCA 92841

Garden Grove

Washington United States

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

• Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) .

• © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors.

• © Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.