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Restaurant Technologies, Inc. Billing Specialist in Fife, Washington

Billing SpecialistThe Billing Specialist role will work within the Pricing Implementation group in the Finance department. They will support the set up and maintenance of Restaurant Technologies' customer pricing. Upon request, this position will trouble shoot contract and pricing issues while ensuring the best-in-class customer service to our internal customers. This position will help with regard to new customer set ups, changes to existing customers, and assistance with our contracts system. This position can be 100% remote withing the US, or Hybrid if located in MN.Position DescriptionSupport all aspects of our customer contracts and pricing baseNew customer setupsExisting customer changes and updatesCustomer renewalsContract review for completenessProvide excellent customer service to our internal customersSupport the sales department with questions and concerns on getting contracts in the systemAdminister audits that proactively prevent setup errorsResearch pricing questions when they arise and make recommendations to resolveReview executed contracts for completeness as they pertain to customer set up and pricingAdminister price increase and programs changesComplete ad hoc reportingOther duties as assignedEducation, Requirements and Competencies:1-3 years of experience in a billing or invoicing environmentExcellent customer service skillsProficient in Microsoft Office suiteExcellent verbal and written communication skillsAbility to work in a fast paced environmentSelf-motivated with strong organizational/prioritization skills with the ability to multitask with close attention to detailOrganization maturity and professionalismAbility to read and interpret documents such as contracts and addendumsPreferredCollege degreeWorking knowledge of Oracle EBS and Oracle Sales Cloud a plusCompetencies:Customer Service: Manages customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; meets commitment dates.Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments; works well in a team environment; Completes tasks on time or notifies appropriate person with an alternate plan.Motivation: Sets and achieves goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.Quantity: Meets productivity standards; Strives to increase productivity.EQUAL OPPORTUNITY EMPLOYERRestaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.If you need reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiri