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Portfolio Relations Specialist

Corporate Finance

Federal Way, Washington

Description

Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Position : We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on the 1-60 day Special Label Portfolio delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts on UBELF, FPC and UBVF accounts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

The essential responsibilities in this role include, but are not limited to:

• Communicates with Lessees that are 1-30 days past due (UBELF, FPC and UBVF), by telephone, mail and personal contact.

• Possesses and demonstrates strong telephone customer service skills.

• Responsible to meet call volume and goals on all assigned Portfolios.

• Responsible for making resolution arrangements when accepting less than total due.

• Assists in negotiating and resolution of insurance issues on delinquent accounts.

• Ensures collection of late charges and miscellaneous fees as appropriate.

• Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.

• Understands and performs extensions, rewrites, addendums and forbearances. To include equipment repairs.

• Prepares repossession authorization packets and Third Party Sale requests as needed.

• Prepares demand letters and Settlement packets to include Fair Market Values and Credit Bureau reports.

• Prepares files for Attorney Demand Letters / Litigation packets when necessary

• Maintains current knowledge and adherence of UDAAP and FDCPA tenets.

• Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company

• Provides highest level of Customer Service to all lessees, vendors, brokers and staff.

• Maintains confidentiality of all company information.

A complete job description may be available in the formal interview.

Required Knowledge, Skills and Abilities:

• Must be a high school graduate or equivalent

• Minimum of 5 year Collection experience

• Regular and predictable attendance

• Must present oneself in a professional manner

• Exceptional customer service and support to our customers, partners and all levels of staff

• Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

• Strong data entry skills

About Us

Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

Compensation & Benefits

We offer a competitive total rewards package including base salary and comprehensive benefits. The pay range for this role is $18.65 - $23.31 per hour. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.