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Expeditors Insurance Customer Service Rep - Expeditors Risk Management & Insurance in Federal Way, Washington

Expeditors is a global supply chain management company.  At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 250+ locations worldwide

  • 18,000 trained professionals

  • Fortune 500 company

  • Globally unified system

We are looking for customer-focused individuals with a passion for learning and engaging with customers to join our CHQ Insurance Team!  

Scope of Position: To handle all administration for insurance accounts and related projects associated with the cargo insurance product. This includes support of branches, claims, customers, and sales personnel.

Major Duties and Responsibilities: 

Demonstrate the ability to accurately and professionally perform all job tasks including:

Customer Service -

  • Professional policy support within required time frames, including:

  • New policy set up

  • Renewals

  • Audits

  • Have an understanding and reception to clients' needs, and give proactive customer support.

  • Exhibit friendly and professional correspondence with both internal and external customers.

  • Maintain complete and accurate files, including but not limited to policy files, correspondence, and tele-communications.

Retention - 

  • Constantly making an effort to build and foster relationships with our clients.

  • Successfully cross-sell insurance products that are not currently being provided.

Teamwork - 

  • Contribute to team meetings and discussions.

  • Collaborate effectively with sales teams to develop strategy for renewals and customer interactions.

  • Various ad-hoc assignments for the insurance product will be given.  Specific details about the scope and expectations of each assignment will be explained.  Successful execution of these tasks within the indicated timeframes is required.

Performance and Growth - 

  • Ability to understand, manage, prioritize and re-prioritize with a sense of urgency.

  • Display beginning level risk evaluation and application of cargo insurance underwriting guidelines with limited supervision.

  • Proactive identification of opportunities for process improvement.  

  • Exhibits a curious nature in review of all business operations. 

  • Undergraduate Degree 

  • Computer Skills (Microsoft Office, etc.)

  • Prior Work Experience in a Business Environment

  • Strong Attention to Detail 

  • Organizational Skills & Ability to Effectively Prioritize Work

  • Exceptional Communication Skills

  • Experience in the Freight Forwarding, Logistics, or Insurance Industry a Plus, But Not Required

  • Experience with Origami software is a plus.

Expected base salary: $27.50– $33.70 / hour (approx. $60k to $70k annually)

Eligible for bonus

Expeditors offers excellent benefits:

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 

  • Holidays (10)

  • Flexible Days (2)

  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

  • 401(k) Retirement Savings Plan with employer match

  • Employee Stock Purchase Plan (ESPP)

  • Medical, Prescription Drug, Dental & Vision Coverage

  • Health Savings Account (HSA)

  • Life and Disability Insurance

  • Paid Parental Leave (additional eligibility criteria)

  • Dependent Care Flexible Spending Account (DC FSA)

  • Commuter Benefit

  • Employee Assistance Program (EAP)

  • Training and Personnel Development Program

  • Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines.