Home Depot Equipment Delivery Service Technician - CDL-A; Home Daily in Federal Way, Washington
Class A CDL Required
Position Schedule: Friday - Tuesday
MUST RESIDE WITHIN 20 MILES OF TARGET CITY
The Delivery Service Technician's (DST) role is to deliver rental equipment to our customers and provide basic operational training on the proper and appropriate use. Additionally, the DST is responsible for verifying the equipment is clean and operational prior to and after each delivery.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Learns and demonstrates high quality customer service standards for delivery service
Maintains professionalism in appearance, dress, and personal conduct
Performs local deliveries and pick-ups of rental equipment to and from customer jobsites
Loads and unloads equipment on trailer, including proper securing and tie-down of equipment.
Demonstrates proper and safe equipment operation to customers at point of delivery
Accurately obtains required signatures on rental contracts
Utilizes company technology platform (Field One) to document all work performed
Completes proper check-in and check-out procedures for equipment at store locations
Assists with deployment of new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on operation of the equipment
Maintains accurate parts and fleet inventories through proper documentation and transfers in Field One.
Remains current on local licensing and safety requirements
Performs other duties assigned by the Regional Rental Manager (RRM), Rental Field Operations Manager (RFOM), or authorized personnel.
NATURE AND SCOPE
This position reports to the Regional Rental Manager
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Working conditions include working in the outdoors, including in extreme temperatures; working around dirt, grease, fumes, oils, and chemicals; prolonged exposure to loud noises from engines, compressors, power tools, and equipment.
Must be twenty-one years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Class A CDL certification
Valid Driver's license and DOT Physical Examination (Medical Card)
Safe driving record
Knowledge of and/or experience driving delivery trucks, towing tandem axle utility trailers and towable construction equipment, operating safely within high traffic or congested city zones and in small areas
Knowledge of local major and minor roadways and the ability to effectively use maps and directions for efficient delivery routing
Working understanding of safe load securement, tie downs, and transport
Working knowledge and understanding of Motor Carrier Safety regulations/DOT guidelines
Strong work ethic
Ability to work effectively with different personality types and all levels of associates
Working knowledge of handheld technology (smartphone, laptop, tablet)
Ability to operate in extreme outdoor working conditions
Ability to adapt to unforeseen circumstances, including weather, traffic, and others
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations
The knowledge, skills and abilities typically acquired through the completion of a High School Diploma, GED, Technical or Trade School - or equivalent experience in a field of study related to the job
Years of Relevant Work Experience: 2 years
Include significant physical demands such as lifting (up to 80 lbs.) from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching and stretching. Environment will require repetitive hand, wrist, and arm movements, including skilled work with fingers. Occasionally, employee will be required to work at heights.
Experience in equipment rental industry (mechanical, driving, counter sales, customer service, etc.)
Two (2) years' experience operating commercial vehicles
Basic knowledge of compact construction equipment, including trenching and earthmoving machines
Ability to work independently
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to problem solve and troubleshoot
Knowledge, Skills, Abilities and Competencies:
With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.
The Home Depot Rental operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery. The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others. With a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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