Work in Washington Veterans Jobs

Job Overview

Join Davis Agency LLC, a leading Insurance provider based in Federal Way, Washington. At Davis Agency, we prioritize customer success and satisfaction above all, ensuring that each client receives the highest level of service and support.

As a Customer Success Champion, you will be at the forefront of our client interactions, providing knowledgeable assistance, responding to inquiries, and ensuring a seamless experience throughout their journey with our agency. Your role will be instrumental in building strong relationships with our clients and helping them achieve their goals.

We are seeking a dedicated individual who is passionate about customer service, thrives in a fast-paced environment, and values teamwork and collaboration. If you are looking to make a positive impact in a dynamic and supportive work environment, Davis Agency LLC is the place for you. Bonus points if bilingual

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Work from Home

Hands on Training

Parental Leave

Career Growth Opportunities

Evenings Off

Sick time

Generous Paid Time Off Program (PTO)

Requirements

• [Experience:]{.underline} Previous experience in a client-facing role or customer service position is preferred.
• [Communication Skills: ]{.underline}Excellent verbal and written communication skills to effectively interact with clients and internal teams.
• [Problem-Solving Abilities:]{.underline} Strong analytical skills and the capability to quickly identify and resolve client issues.
• [Customer-Centric Mindset:]{.underline} A genuine passion for helping others and delivering exceptional service.
• [Organizational Skills:]{.underline} Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• [Adaptability: ]{.underline}Willingness to learn new skills and adapt to changes in processes and technology.
• [Positive Attitude:]{.underline} A proactive and optimistic approach to problem-solving and client interactions.

Responsibilities

• [Client Engagement:]{.underline} Proactively engage with clients to understand their needs and provide solutions tailored to their requirements.
• [Customer Support:]{.underline} Offer reliable and efficient support to customers to address any questions or concerns they may have.
• [Issue Resolution:]{.underline} Handle customer issues and complaints with a positive attitude and a focus on finding satisfactory resolutions.
• [Product Knowledge:]{.underline} Develop a deep understanding of our products and services to effectively assist customers in using them.