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Overview of role: As a Service Supervisor, you will be responsible for directly managing a team of Service Technicians, ensuring the on-time delivery of Calibration and Repair services. You will oversee that a productive and safe work environment is maintained for your team, with first time quality. This role requires strong leadership and communication skills, strategic thinking, and a deep understanding of the dynamics of working within a customer facing service environment. The successful candidate will have the opportunity to drive operational excellence, foster innovation, and contribute to the continued growth and success of our service operations on a global scale. Responsibilities:

Responsibilities:

• Manages a diverse team of technicians, based on customer demands and market conditions.

• Responsible for ensuring processes are adequately staffed to deliver to customer expectations, while also maintaining productivity and related expenses.

• Drives results through the daily use of the FBS tools, enables the team to perform continuous improvement activities.

• Assists Organizational leadership in identifying growth opportunities and through structured problem solving subsequently improving productivity & delivery KPIs. Must be able to effectively communicate to Lab management and senior leadership on escalations and related impact to business processes.

• Supervise and carry out improvement initiatives including capital acquisition proposal and expenditure tracking.

• Advise and coordinate across cross functional teams to maintain service product life cycles. This includes new product integration as well as customer care during the transition through service periods.

• Creates a team atmosphere that is intellectually challenging and leads to accomplishing more than expected.

• Implement and execute plans to retain, engage & professionally develop a high performing quality workforce. This role will own their respective teams employee engagement and retention metrics.

• Fosters a challenging and engaging work environment. This leadership role is responsible for employee engagement and a healthy, collaborative work culture.

• Routinely addresses quality issues to root cause, and documents in the related systems to close corrective actions on-time. This role will routinely handle customer inquiries or escalation support based on service backlog & experience.

• Interact with and influence multiple support areas such as quality, engineering & metrology, to maintain our ability to meet customer commitments and/or increase employee productivity.

Qualifications:

• Bachelor’s degree in Electrical/Engineering disciplines or relevant years of applicable experience.

• Experience in project management preferred.

• Experience leading a diverse team.

• Proven experience building and sustaining professional relationships.

• Ability to effectively communicate verbally and through writing.

• Shown ability to balance multiple priorities at once.

• Experience in FBS (Fortive Business System) or Lean/Six Sigma tools certifications highly preferred.

• Experience in a Service or customer facing industry preferred.

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Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions./p>

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

The salary range for this position (inclusive of sales incentives/commission) is $67,700.00 - $125,900.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.