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Optum Patient Services Representative II, Founders Call Pod Department - Everett, WA in Everett, Washington

The Founders Call Pod department is seeking a Full Time Patient Services Representative II to join their team full time to work in Everett, WA . Hybrid remote option available after 3-6 months of working on-site. Must be local to the area.

Schedule: 40 hours per week - Monday - Friday. Hours are TBD.

$2,000 sign on bonus available!

The Everett Clinic, a part of Optum, offers excellent benefits including free onsite parking, retirement savings plan, tuition reimbursement, paid time off and holidays, health insurance as well as, professional growth opportunities.

The Patient Services Representative functions as an integral member of the team to deliver exceptional customer service to our patients. The Patient Services Representative works alongside the clinical staff to ensure efficient patient service within the department.

The Patient Services Representative is responsible for and not limited to:

  • First point of contact for our patients. Sets the tone for a positive experience.

  • Exhibits empathy, courtesy, competence, efficiency and care.

  • Schedules appointments and procedures, following standard guidelines.

  • Uses Multiple computer and phone systems to fulfill patient needs over phone.

  • Verifies patient information, while documenting in their Electronic Health Record (EPIC).

  • Advises patients of their responsibilities regarding insurance and referral information.

Preferred Experience and Credentials:

  • Experience: one-year work experience preferred, preferably in a medical office setting. UCB/ACD Desktop phone system experience preferred. Word processing, computer, photocopy and fax machine experience. A basic knowledge of medical terminology strongly preferred. Strong customer service skills required.

  • Education: High School Diploma (preferred) or equivalent experience.


  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Interested in learning more? Let’s talk about our opportunities and your career growth!

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.