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Description

The Deicing Operations Manager, must possess the ability to work effectively in a team environment, partnering with senior management, and is accountable for the following essential functions:

· Assist General Manager with the day to day activities of the deicing operations

· Responsible for assisting with oversight of all deicing operations, fluid management, and readiness of resources

· Maintain and ensure adherence to company safety policies, standards and procedures

· Prioritizing workplace safety with established metrics and Service Level Agreements

· Ensure all information needed for internal, airlines and airport deicing reports are completed as required

· Responsible for ensuring all aircraft are properly deiced / anti-iced

· Assist General Manager with financial performance goals of location including planning manpower, equipment, fluid and facilities

· Excel at operational performance of locations

· Focus on client relationships and contract retention as well as the Airport Authority

· Adhere to any local deicing procedures to include the Station Readiness and customer specific requirements

· Coordinate deicing operations with Airport Operations, customer airlines and internal departments

· Respond to customer requests for information, coordinate audits as applicable and customer operational visits

· Review Safety Management System (SMS) for station standards with the Quality Management System (QMS) on a regular basis and address any areas of concern

· Achieving monthly performance metrics and all Service Level Agreements

· Assist with the Recruitment process- interview, training and hiring process of employees as required

· Oversight of required deicing training to include classroom, on the job and airline specific training as required

· Be a positive role model to all personnel and the airport community

· Establish effective leadership organization for the deicing operation to manage personnel and resources

· Identifying and securing new business opportunities

· Carry out other duties as assigned

· Represent with best intent the business priorities and professional posture of the PrimeFlight customer(s)

Responsibilities:

· Foster a safe working environment. Hold employees accountable for the safety audit performance and all operational metrics

· Meet administrative requirements as established

· Coordinate new local account start-ups

· Resolve promptly all service issues in problem areas to ensure contract retention.

· Report all service discrepancies and incidents to Senior Management immediately.

· Share the action plan and success factors with the customers

· Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel. Personnel duties include:

o Maintain a qualified and appropriately trained staff

o Communicate areas of accountability and performance expectations to assigned personnel

o Determine standards of performance as a basis to review progress of personnel

o Recommend salary adjustments, transfers, promotions, and terminations

o Ensure proper training of assigned personnel

o Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity

o Lead in a pro-active, continuous improvement method

· Adapt to, positively adopt and promote any changes in corporate policy and procedures

· Directing work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems

· Maintain and foster for success the working relationship with all the customers associated with the business unit

· Within the established airport’s community, be the “face and advocate” for the PrimeFlight customer(s)

· Attend meetings, events on behalf of the PrimeFlight customer(s), displaying professionalism with customers best interest in mind at all times

· Meet or exceed all established Key Performance Indicators and Service Level Agreements

· Demonstrate regular, predictable attendance at job location

· Exceed PrimeFlight customer service and safety standards

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Expertise with FAA and customer airlines deicing requirements and procedures

· High business acumen to operate within budget and properly coordinate resources

· Proven ability to work independently and as part of a team

· Highly motivated self-started and self-disciplined

· Excellent verbal and written communication skills

· Excellent organizational and administrative skills with attention to detail

· Leadership ability

· Professionalism and maintaining company goals and expectations

· Unrestricted availability, schedule may include evenings, weekends and holidays

· Ability to be on call 24/7 for emergencies

General Qualifications:

· 18 years of age or older

· Reliable transportation

· Valid State Driver’s License with a verifiable safe vehicle operating record.

· Eligible to work in the United States

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

Education/Experience:

Associate’s degree or higher. High school diploma or equivalent may be substituted with four years relevant experience.

· 3-5 years of experience with deicing operations in a leadership role required

· Familiar with Dispatching Tools and Wiseleap Technology or equivalent

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.

· Ability to speak in public and conduct group presentations

Math Ability:

Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary to managing the airport operation.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations. Familiarity with Wiseleap Deicing Technology is a plus.

Certificates and Licenses:

Valid State Driver’s License with a verifiable safe vehicle operating record.

Supervisory Responsibilities:

Direct or indirect supervision of all on-site PrimeFlight Deicing personnel.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Stand and walk

· Use hands to finger, handle, or feel

· Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

· Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object intosharp focus)

PrimeFlight Aviation Services is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.